Automotive Dispatcher - Shop Foreman
Automotive Dispatcher - Shop Foreman
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USD 45000 - 75000
1 Vacancy
Job Description
JOB DESCRIPTION:
The dispatcher/shop manager must be able to organize lead and control the flow of work through the service department in a professional timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.
DUTIES AND RESPONSIBILITIES:
- Work with service team to maintain customer satisfaction rating
- Ensure all documents necessary for technicians are readily available and accounted for
- Work to accomplish forecasted goals that have been established by service management
- Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
- Properly assign jobs based on technician level (to meet warranty standards)
- Monitor technician staff to ensure efficient and safe work practices
- Check job status as often as necessary at least two times per shift and report to advisor any change in time promised
- Open and close repair orders as needed including managing Prep ROs UCIs and CPOVs
- Handle routine complaints presented by staff and/or customers
- Ensure technicians follow warranty material disposition procedures
- Spot check ROs turned in by technicians to ensure the assigned work has been performed
- Monitor and mentor all levels of technicians (lube tech apprentice master tech) gain feedback document and discuss with service management to promote team improvement
- Spot check repairs to ensure quality and timely completion
- Main a high level of organization and cleanliness in shop storage/tool room and service lot
- Maintain and manage special tool inventory
- Other duties as assigned
QUALIFICATIONS:
- At least 2 years of service dispatch experience or
- 3 years experience as a service advisor at a dealership
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Automotive Dealership experience required
- Will need availability to work one evening per week and rotating Saturdays 12 per month)
- Salary dependent upon experience
BENEFITS:
- Health and Dental
- Vision
- Short Term Disability
- Life Insurance
- Accident Critical Illness Cancer and Hospital Insurance
- 401K Plan
- PTO
Employment Type
Full-Time
