Event Operations Manager
Event Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Quint
Quint is the leading provider of official ticket and hospitality packages for many of the worlds top sports and entertainment events. Headquartered in Charlotte NC with offices in six countries Quint delivers premier guest experiences powered by proprietary technology and official partnerships. Its global portfolio includes over 90 annual events through partnerships with Formula 1 NBA Kentucky Derby MotoGP NFL teams NASCAR NHL and more.
About the Role
As Event Manager youll be responsible for delivering exceptional guest experiences and meeting financial targets across a portfolio of 12 global events annually. You will lead eitherhospitality(e.g. F&B branding production) orlogistics(e.g. transportation ticketing hotels) from planning through onsite .
Success requires selfdriven curiosity time management attention to detail adaptability and collaboration. Youll report to theSenior Events Manager (Hospitality)and lead at least one direct report.
Evaluation criteria include:
- Timely accurate task completion
- Peer manager and guest feedback
- Financial performance
- Global team collaboration
Core Responsibilities
Guest Experience & Event Management
- Lead your functional area (hospitality) across 12 events ranging from 200 to 12000 guests.
- Plan and implement experiences in coordination with internal teams and external vendors.
- Produce documentation including runofshow staff assignments safety/security training plans and guest movement strategies.
- Coordinate branding dcor signage credentials and live activations with internal design teams and vendors.
- Manage timelines vendor contracts licenses/permits and experience delivery.
- Provide event info and updates to Guest Services and Communications teams.
- Ensure quality delivery of services; resolve guest issues onsite before escalation.
- Identify ways to improve guest experience and operational efficiency.
OnSite Delivery
- Oversee hospitality/logistics setup and teardown (e.g. vendor arrivals equipment movement venue prep).
- Lead of experiences including checkins transportation package fulfillment and talent activations.
- Adapt plans on the fly and communicate updates to staff and guests.
- Provide welcoming problemsolving support to guests during all phases of the event.
Leadership & People Management
- Lead 1 direct reports.
- Assign priorities and oversee deliverables aligned with event goals.
- Coach and support team development.
- Encourage collaboration and a strong team dynamic.
Financial Management
- Manage budgets for your assigned functions and hold team accountable.
- Collaborate with internal teams to align spending with projections.
- Track and report expenses accurately and on time.
- Negotiate contracts and manage vendor costs for optimal value.
- Promote costconsciousness onsite and among travelers.
Requirements
Experience & Education
- 4 years of progressive experience in event planning and management.
- Experience with live/sporting events preferred.
- 1 years of people leadership; fulltime direct reports ideal.
- Experience managing budgets of $500K USD.
- Bachelors degree in Hospitality Business Marketing or related field.
- Proficiency in Excel CRM tools and project management platforms.
- Multilingual skills a plus.
Interpersonal Skills
- Highly organized detailoriented and deadlinedriven.
- Strong multitasking time management and adaptability.
- Effective communicator and relationship builder.
- Creative problemsolver and resultsoriented collaborator.
Physical & Other Requirements
- Ability to sit for extended periods; work at a computer.
- Capable of walking/standing for 12 hours during events.
- Based fulltime in London UK (inperson).
- Flexible schedule including weekends and extended hours as needed.
- Willing and eligible to travel internationally up to 50 (target 1825.
- Must be eligible to work in the UK.
Required Experience:
Manager
Employment Type
Full-Time
