Senior Customer Service Representative
Senior Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Be an essential element to a brighter future.
We work together to transform essential resources into critical ingredients for mobility energy connectivity and health. Join our valuesled organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves our customers and the planet.
Job Description
Are you inspired by whats next So are we.
When you join the Ketjen team you contribute to a better tomorrow. You will play a role in powering many of the worlds largest and most critical industries from energy and communications to transportation and electronics. We are putting innovation to work to improve peoples lives and we want YOU to be a part of it.
Ketjen Corporation a wholly owned subsidiary of Albemarle Corporation is seeking a Sr. Customer Service Representative. The position will be based out of the Clear Lake Office located in Houston Texas.
Job Summary: We are seeking a highly skilled and experienced Senior Customer Service Representative with strong project management capabilities to join our team. The ideal candidate will be responsible for managing complex customer service projects ensuring they are completed on time within scope and within budget. This role requires excellent communication skills a customerfocused mindset and the ability to lead and coordinate crossfunctional teams.
Key Responsibilities:
Manage and oversee customer service projects (opportunities) from initiation to completion.
Develop detailed project plans including timelines milestones and resource allocation.
Coordinate and collaborate with crossfunctional teams to ensure project success.
Monitor project progress and make adjustments as necessary to ensure successful project delivery.
Identify and mitigate project risks and issues.
Communicate project status updates and outcomes to stakeholders and senior management.
Ensure all projects adhere to company standards and best practices.
Provide exceptional customer service and support to clients addressing their needs and resolving issues promptly.
Foster a positive and collaborative team environment.
Assist in the development and implementation of customer service policies and procedures.
Mentor and provide guidance to junior customer service representatives.
Qualifications:
Bachelors degree in Business Administration Project Management or a related field.
Minimum of 35 years of experience in customer service with a focus on project management.
Proven track record of successfully managing complex projects.
Strong leadership and team coordination skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a fastpaced dynamic environment.
Proficiency in project management software and tools.
Skills:
Strong organizational and multitasking abilities.
Problemsolving and criticalthinking skills.
Ability to manage multiple projects simultaneously.
Attention to detail and a commitment to quality.
Customerfocused mindset.
Project management and team coordination skills.
Apply today and help Ketjen unleash the potential of advanced chemistry for industries that power the world.
(Unsolicited ThirdParty Resumes Not Accepted)
Choose to unlock your full POTENTIAL. Apply today!
Benefits of Joining Albemarle
Competitive compensation
Comprehensive benefits package
A diverse array of resources to support you professionally and personally.
We are partners to one another in pioneering new ways to be better for ourselves our teams and our communities. When you join Albemarle you become our most essential element and you can anticipate competitive compensation a comprehensive benefits package and resources that foster your wellbeing and fuel your personal growth. Help us shape the future build with purpose and grow together.
Required Experience:
Senior IC
Employment Type
Full-Time
