Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
AtPennyrile Ford we pride ourselves on being a part of the local community delivering excellent customer service and providing our customers with a stressfree transparent car buying experience. As a small town dealership we understand the importance of relationships and we value our employees worklife balance as much as we value our customers satisfaction.
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisors responsibilities include greeting customers listening to requests scheduling appointments estimating costs verifying insurance conducting inspections and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems determining the repair timeline and working with technicians to convey the customers concerns with accurate repair descriptions.
To be a successful Service Advisor you should have excellent customer service interpersonal and communication skills. You should also have a strong understanding of automotive technology and of the automotive Advisor Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments vehicle dropoff and vehicle pickup.
Managing and overseeing the dealerships workflow and schedule.
Calling customers to advise them about service changes or car pickup times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers
Keep up with our loaner fleet.
Schedule pick up and deliver and mobile service.
Fill in for service advisor day off and lunch break
Service Advisor Requirements:
Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industryspecific software.
Excellent customer service interpersonal and communication skills.
Strong organizational decision making and problemsolving skills.
The ability to communicate with mechanics customers and management.
Note: This job description is not intended to be allinclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Why Join Us
WorkLife Balance: We understand the importance of family personal time and flexibility. Our dealership promotes a balanced work schedule to ensure our employees can enjoy life outside of work. We are closed EVERY Sunday. You also receive a day off during the week and a day to leave early.
Community Focus: As a small town dealership we take pride in being active members of our community and fostering relationships that go beyond just sales.
Supportive Environment: Youll be part of a supportive team where your contributions are recognized and valued.
Training Opportunities: We provide ongoing training and development to help you succeed and grow in your career.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
