Lead Platform Engineer Workplace Collaboration

Do you love building and pioneering in the technology space Do you enjoy solving complex technical problems in a fastpaced collaborative inclusive and iterative delivery environment At Capital One youll be part of a big group of makers breakers doers and disruptors who love to solve real problems and meet real customer needs.

We are seeking a Lead Platform Engineer (Workplace Collaboration) who are passionate about creating seamless collaboration experiences through cuttingedge video conferencing and virtual whiteboard technologies.

As part of a team thats leading the next wave of unified communication services you will play an integral role in the design implementation and maintenance of video conferencing and collaboration tools across desktop mobile conference rooms and collaboration spaces with a strong focus on simplification via automation. This role combines technical expertise with leadership where you will champion and drive innovation while ensuring the unified communication solutions remain secure reliable and compliant.

General Responsibilities:

• Provide engineering management of our Unified Communications and Whiteboarding Platforms (Zoom Zoom Whiteboard LucidSpark/Lucid Chart)

• Implement automation to elimination or prevent manual processes

• Manage and maintain strong relationships with our vendors and ensure that they are meeting expected service levels and performance goals.

• Work with product owners and stakeholders to business needs and recommend solutions

• Effectively communicate across team Product Owners stakeholders and vendors to address business needs

• Identify opportunities for process improvements and collaborate with product owners to provide innovative ideas and insights in the design of new solutions

• Continually research test and stay uptodate on new feature a functionality released from internal teams and or vendors

• Primary contact for questions related to how the system works from a business and a technical perspective

• Provide timely and effective production support for Unified Communications platforms by troubleshooting problems testing and working with vendors and internal partner teams to resolve issues

• Focus on building and maintaining the underlying technical and operational aspects of the platform including remediating vulnerabilities

• Document Platform architectures and features; Work with vendors to understand architecture and suitability to Capital One standards. Work closely with the Architecture team to align the platforms to the latest architecture and configuration.

• Understand platform features monitor and report usage and platform analytics

• Support and improve operational processes such as governance audit legal & retention practices and standards

• Encourage innovation automation implementation of cuttingedge technologies inclusion outsideofthebox thinking teamwork selforganization and diversity to a legacy process

• Develop and utilize best practices to enhance the overall user experience of the platform

• Design develop and implement solutions that adhere to cyber policies and requirements

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 5 years of experience with deploying configuring and troubleshooting Unified Communications platforms (Zoom Microsoft Teams Webex)

• At least 3 years of experience with network infrastructure including firewalls proxy and network security

• At least 3 years experience AWS Administration

• At least 2 years of experience in a technical leadership role overseeing strategic projects

Preferred Qualifications:

• Bachelors degree

• Relevant certifications in UC technologies (e.g. Microsoft Teams Certified Engineer Zoom Learning Center)

• 3 years testing designing deploying and management of conference room video conferencing hardware (Poly/HP Crestron Qsys).

• 2 years of experience in scripting languages

At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F1 OPT F1 STEM OPT F1 CPT J1 TN or another type of work authorization).

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).