Service Desk Agent all genders
Service Desk Agent all genders
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Your Impact
- You are supporting our international and global service desk team at 4 locations in handling inquiries from travel agencies passengers and airlines from over 190 countries
- You support in the development of new product lines and customer services
- You process questions in the areas of ticketing tariffs GDS (Amadeus Sabre Galileo etc. reservations and industry related questions
- You act as a link between different departments and colleagues worldwide
- You analyze questions from travel agencies passengers and airlines
- You help our worldwide team with weekend and holiday work (max. 15x p.a. with 1.5 x compensatory timeoff
- You love to learn new things and developing yourself
About You
- At least 3 years of professional experience in a comparable position or completed apprenticeship/studies in the field of travel/flight or tourism
- IATA and Amadeus knowledge as well as tariff calculations and information
- Concentrated and accurate way of working
- Strong social and intercultural skills
- Very good spoken and written English and German. Other languages (especially French) are an advantage
About Your Team
The Service Desk Team (SDE) has a broad skillset covering customer support aviation & travel industry GDSsystems as well as technical skills. In SDE you will be part of an ambitious team that helps communicates with customers and clients around the globe values a high problem solving mindset and is open to working occasionally on weekends 15x per year). As Travel Support you would complete our teams skillset and play a crucial part in maintaining our high customer satisfaction rate.
Whats in it for You
- Great Employer:kununu Top Company 4.4 out of 5 stars) for the third year in a row.
- Salary Plus:You receive 13 monthly salaries various allowances (for lunch savings pension schemes and childcare) and extra shopping credit. We also offer discounts on brands events and private trips.
- Development:We build on your strengths and potential and offer regular development talks training courses on the jobtraining and language courses.
- Work Life Balance:The option to combine office with remote work and 30 vacation days are part of the package. We also offer temporary work from abroad and sabbaticals.
- Culture:Being a multicultural team we value openness appreciation and respect. Together we rock our jobs and enjoy spending time at afterwork events team activities and company parties.
- Health:Besides preventive health care programs we offer ergonomic workplaces with modern hardware and software.
- Mobility: You may choose to lease an (electric) bike as part of your compensation package and benefit from free ecar charging stations next to our head office.
Curious Lets go!
Anna looks forward to receiving your application and will get back to you within the nexttwo weeks with initial feedback. If you have any questions just give us a call.
Welcome to Connecting the World
Every nine seconds a passenger is boarding a plane using a Hahnair ticket at one of 4000 airports around the globe. For 25 years our mediumsized company has been successfully connecting the world: Our unique business is linking 350 partner airlines with travel agencies worldwide. And its our people who make it happen. We are travel enthusiasts aviation nerds hobby gourmets dancers parents runners and musicians. We come from 44 different countries and we work from all over the world. Our different backgrounds make us complement each other and drive our global business. It is enthusiasm and great work that we value rather than titles. And together we make exciting things happen for our customers and for ourselves. Be part of a team where everybody makes a difference where innovative ideas are heard and where youll make connections that last.
Hahn Air Lines GmbH An der TriftDreieich Phone LinkedIn #wearehahnair
Hahn Air Lines GmbH An der TriftDreieich Phone LinkedIn #wearehahnair
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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