Customer Service Representative I
Customer Service Representative I
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
About the Role
Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.
Your Impact
Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
Provides accurate valid and complete information by using the right methods/tools.
Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
Keeps records of customer interactions processes customer accounts and files documents.
Follows communication procedures guidelines and policies.
ESS
Maintains schedule adherence to and accurately track nonACD time appropriately though use of appropriate Aux codes.
LFS/PPS
Places parts and supply orders provides price quotes RMAs debits credits Web Store enrollments and performs basic trouble shooting.
Provides accurate valid and complete information by using the right methods/tools.
Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
Keeps records of customer interactions processes customer accounts and files documents.
Follows communication procedures guidelines and policies.
ESS
Maintains schedule adherence to and accurately track nonACD time appropriately though use of appropriate Aux codes.
LFS/PPS
Places parts and supply orders provides price quotes RMAs debits credits Web Store enrollments and performs basic trouble shooting.
About You: The Skills & Expertise You Bring
HS Diploma GED or equivalent experience required plus less than one year of related experience.
Requires strong phone contact handling skills and active listening.
Good customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask prioritize and manage tasks effectively.
Works in a call center environment.
We are providing the anticipated salary range for this role: $17.20 $21.84 hourly.
Requires strong phone contact handling skills and active listening.
Good customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask prioritize and manage tasks effectively.
Works in a call center environment.
We are providing the anticipated salary range for this role: $17.20 $21.84 hourly.
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
Hybrid This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#LIKG1 #LI HYBRID #PM19
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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