Client Service Delivery Manager
Client Service Delivery Manager
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$ 56000 - 70000
1 Vacancy
Job Description
Overview:
TheClient Service Delivery Manageris responsible for providing direct support and leadership to the Client Service Delivery Team and company to ensure the timely and effective application of TrueBlue processes and procedures as they support the Senior Director of Specialty & MSP and the company mission. This person will support the customer and MSP/VMS relationship with a focus on improving customer experience account retention and sales position requires organizational project management strategic interpersonal and computer/data management skills as well as independent judgment to anticipate and solve problems to maintain smooth and professionalclient service delivery experience. The Client Service Delivery Manager interacts and serves as a point of contact with crossfunctional leadership members. All aspects of this position impact revenue retention and overall service.
Location: Remote
Responsibilities:
- Creates and manages service MSP and VMS processes and procedures to drive operational excellence for all applicable touch points in the customer experience including customer inquiries orders fulfillment problem resolution and retaining existing customers for all PeopleReady Specialty & MSP National Accounts
- Defines expectations for service teams regarding service level goals individual and team performance goals quality assurance targets and productivity levels. Leads and motivates the team to meet those service goals accordingly
- Is the subject matter expert for this segment of PeopleReady business including knowledge of MSP partners that are critical to customer success. Partners with operations and sales teams after identifying specific customer service issues and trends; implements appropriate action plans to address root cause
- Hires trains mentors develops schedules work directs and manages performance for supervisor selects and retains high caliber diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together
- Identifies system and workflow improvements to enhance the teams efficiency and relies on extensive experience and judgment to plan and accomplish goals and tasks
- Ability to understand implement and navigate complex VMS tools for customers and field
- Is the point of contact with account/program manager level MSP representatives developing relationships to ensure success.
Qualifications:
- Minimum of 3 years of operational and customer management experience in the MSP/VMS field is preferred
- Must have experience managing customer inquiries product fulfillment and services and is accountable for problem resolution success and a focus on retention.
- Ability to work independently organize and prioritize workload to meet deadlines utilize a wide degree of creativity and latitude to accomplish goals understand business implications of decisions and complete multiple tasks/ projects with minimal supervision in a fastpaced environment
- Strong verbal and written communication the ability to communicate effectively conducts meetings and delivers formal presentations. Must be able to interact and influence at all levels of the organization
- Ability to drive team efficiency and productivity while fostering a positive motivational work environment that supports collaboration and team work
- Strong problem solving attention to detail and analytical ability. Ability to analyze and consider potential conclusions as it relates to historical data and current events to anticipate business needs and implement plans accordingly
- Works effectively and proficiently with customers vendors and management team to build relationships and investigate and resolve issues and challenges
- Strong process and project management skills or certification
- Strong customer and team interpersonal and leadership skills with the ability to motivate and influence others
- Conducts business with integrity high moral standards and ethical behavior.
Salary Range: $56000 $70000 annually depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed statespecific minimum wage or salary thresholds.
Benefits and WellBeing:
We offer a competitive benefits package including 6 paid holidays 1 paid floating holiday and up to 20 days of Paid Time Off per year Medical/Dental/Vision insurance Companymatching 401(k) and Employee Stock Purchase Program in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: environment and Physical Demands:
Employee is frequently required to stand walk sit talk and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds occasionally lift and/or move 25 pounds.
TrueBlue Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disabilityrelated accommodation during the application or interview process please contact your Recruiter directly Employee Relations at or. TrueBlue Inc. and its brands will consult with all applicants who request disabilityrelated accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
