Accounts Director
Accounts Director
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Description
JOB SUMMARY
Responsible for proactively soliciting and managing group and catering opportunities with significant revenue potential. In depth understanding of the sales process market trends competition and customers. Ability to identify and evaluate business opportunities bring a sale to closure securing business with effective negotiation and creative selling skills.
Achieve personal and team related revenue goals. Drive guest loyalty by delivering service excellence throughout each guest experience. Commit to create unique memorable and personal experiences that stay with Guests for Life.
CANDIDATE PROFILE
Education and Experience
- A relevant University degree and/or 3 years relevant hospitality industry experience
- Relevant experience preferably in luxury sales
- Full Working rights in Australia is required for this role
- Enthusiastic to escalate your career
- Selfmotivated driven and energized in a fastpaced environment
- Armed with smart solutions and a cando attitude
CORE WORK ACTIVITIES
- Understanding Market Opportunities & Driving Revenue
- Understanding the sales processes and market trends. Ability to bring a sale to closure securing business with effective negotiation skills and creative selling abilities.
- Source secure and maximize business across MICE segment for both residential and eventonly business SME Corporate Accounts and Sports.
- Effectively contribute to the overall sales strategy and success.
- Actively work towards KPI and Revenue Goals.
- Manage incoming group and catering opportunities for the property
- Negotiate and manage client RFP and contracting process for the corporate market segment
- relationships and maximize revenue from assigned account base and industries.
- Strong customer development and relationship management skills.
- Knowledge of contractual agreements and legal implications.
- A desire to innovate and create. Our guests come to experience a life less ordinary.
- Ensures a high level of exposure for the hotel through proactive sales solicitation including client meetings site inspections attendance at industry functions and trade shows.
- Develop an annual strategy plan for the designated account portfolio in conjunction with Director of Sales
- Work collaboratively with Marriott International Global Sales Teams on client development activities.
- Understanding the sales processes and market; Ability to bring a sale to closure securing business with effective negotiation skills and creative selling abilities
- Responsible for proactively soliciting and managing group and catering opportunities with significant revenue potential.
- Identifies qualifies and solicits group/catering business and corporate clientele to achieve personal and property revenue goals.
- Executing superior corporate events will strengthen customer loyalty and increase repeat business opportunities.
- Designs develops and sells creative catered events.
- Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Understands the overall market competitor strengths and weaknesses economic trends supply and demand. Set strategies to increase market share.
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.
- Rewards client through Marriott Rewards posting tool following Marriott SOP.
Providing Exceptional Customer Service
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Supports brands Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides excellent customer service in order to grow share of the account.
- Executes brands Customer Service Standards and propertys Brand Standards.
- Executes and supports the business Customer Service Standards and propertys Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand.
- Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Building Successful Relationships
- Works collaboratively with offproperty sales channels (e.g. Event Booking Center Market Sales Strategic Accounts) to ensure sales efforts are coordinated complementary and not duplicative.
- Manages and develops relationships with key internal and external stakeholders.
- Uses sales resources and administrative/support staff.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
OurBenefits:
- Exclusivestaffdiscountsonfoodandbeverageandhotelrooms(includingallpropertieswithintheMarriottInternationalgroup)foryouyourfamilyandfriends
- BepartofLifewiththeWorksprogramwhereyoucanenjoyflexibleworkinghours&locationstimeofftopursueyourpassionthroughsabbaticalleaveandpaidleaveduringyourbirthdaymonth
- GrowdevelopandprogresswithinternationallyrecognisedtrainingprogramsunlimitedstrategicdevelopmentandexcitingcareeropportunitieswithintheMarriottInternationalgroup
- GenuinecareforassociatesphysicalemotionalandfinancialwellbeingthroughourEmployeeAssistanceProgram
- OpportunitytoreceiveEmployeeReferralIncentivesandgetpaidforworkingwithyourfriend
- WorkfortheLargestHotelNetworkintheWorldwhichvaluesequalitydiversityandinclusiveness
.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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