Account Manager - Mon - Fri 8am-5pm
Account Manager - Mon - Fri 8am-5pm
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$ 78375 - 82500
1 Vacancy
Job Description
Williams Lea is hiring for an Account Manager for our Chicago office to work Monday to Friday 8:00 am to 5:00 pm!
Pay: $78375 $82500.00/salary
Benefits:
- Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Shortterm & Longterm Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Company Provided Parking
- Additional Employee Perks and Discounts
This role will be responsible for executing service delivery at Williams Lea .The Manager of Operations will communicate a vision for how Williams Lea best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence implementing optimized cost to serve models applying continuous improvement initiatives and team development.
Job duties
* denotes an essential function)
- *Establishthequality of servicedelivery across their portfolio of accounts
- *Implement standardized processes forall aspects of operations
- *Trackoperational controls and ensure management information reporting requirements are fulfilled
- *Accomplish action items fromaccount plans
- *Maintain continuous lines of communication keepingclient servicesinformed of all critical issues and facilitating open cooperation betweenoperations and client services
- Followdelegations of authority for operationsteam
- *Partner with functional teams adhering to appropriatecorporate policies internal controls and reporting
- *Managestaff performanceincluding establishing development goals setting business objectivesestablishingpriorities andproviding ongoing performance feedback
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
- *Investigate and resolve issues escalated by theportfolioclient(s)and communicate significant issues tothe Operations Director andclient services
- Have astrong knowledgeclientsbusinessesand the impact of ourservices
- *Manageoverall performance metrics of accounts/departments against contract/target metrics
- Provideteamwith clear communications regardingtarget metrics/expectationsand support their achievements Escalateoperational compliance and financial risk areas *Manage the selection induction development retention motivation and performance of direct reports
- Establish a structuredsuccession planfor key roles
- *Support new business implementation
- Cascade key business and organizational messages down to the associate level per the appropriate channels
- Share knowledge best practices and solution designs within the relevant management teams to ensure continuous business improvement
- Ensure that operational processes stay within agreed upon budgets and timelines
- Provide training and development opportunities and serve in mentoring role for his/her direct reports
- Compilation and issue of monthly client billing
- *Manage staff allocation through optimized scheduling and crosstraining and through fostering a strong sense of teamwork
Job qualifications
- A Bachelors degree or equivalent experience is required
- Over 5years experience and a proven track record of being a recognized leader and manager of people in acustomer service intensive environment
- Demonstrated record implementingsolutions that have permanently resolved poor contract performance or difficult situations
- Excellent client service skills with a serviceminded approach towards the client
- Proven experience in thedelivery andmanagement of complex multiservice solutions for clients
- Proven experience in delivering elevated quality of service and memorable Lasting Impressions in hospitality services
- Minimum oftwoyears of successful financial management; understanding of how daytoday and strategic decisions impact P&L
Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.
#piq
Required Experience:
Manager
Employment Type
Full-Time
