Member Service Representative
Member Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Member Service Representative
Are you a detailoriented individual that enjoys working with the Salem Keizer Community Do you have customer service experience either digitally or in person
A member of our Member Services Department is responsible for assisting the team by delivering bestinclass customer support to Courthouse members and prospects from the Salem Keizer community. You will be responsible for effectively diagnosing members and prospects needs by phone chat or email.
Responsibilities
- Promote the culture values and mission of Courthouse Club Fitness
- Collaborate with other Member Service Representatives to make every member situation have a successful resolution
- Successfully resolve complex member needs
- Handles membership and account inquiry changes
- Work on projects to enhance team operations
Requirements
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Detail oriented mindset
- Good time management skills
- Demonstrate an aptitude for basic computer skills and the ability to learn and use clubspecific software.
- Ability to actively listen understand and summarize with clarity and simplicity.
- Selfmotivated; independent organized and proactive; highly responsive flexible and adaptable.
- Track record of exceptional problemsolving and conflict resolution.
- Use diplomacy and tact to mediate hightension situations.
- Attend class or training formats from time to time with the entire team.
Required Experience:
Junior IC
Employment Type
Full-Time
