IT Support Specialist I - Help Desk 12-9pm Shift

Select Medical Support Specialist

Shift Available:

MondayFriday; 12pm9pm

ONSITE position in Mechanicsburg PA

***$21.00 starting hourly rate***

Why work for Select

We are committed to your growth and success!

Career Advancement opportunities

Competitive pay benefits and PTO

Eligible for referral bonuses

Thorough orientation program

Team oriented environment

Hands on training to help desk

The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems make inquiries and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous patient informative and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.

• Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes but is not limited to computer or peripheral hardware and software network connectivity issues as well as any systems in use.
• Ensure that all issues are logged promptly and accurately with detailed uptodate information.
• Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
• Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
• Recognize any problem hardware or software that may have ramifications enterprisewide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
• Participate in relevant informationsharing activities.
• Monitor and report on any security violations related to the unwarranted access to corporate data.
• Ensure that all problems are resolved in a timely and efficient manner.
• Help build team spirit by assisting other staff members and promoting a positive workplace.
• Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
• Recognize potential areas where policies and procedures require change or where new ones need to be developed especially regarding future business expansion. Submit recommendations as appropriate.
• Support the mission and direction of Select Medical both within the Information Services department and throughout the corporation.
• Complete any activities tasks and projects assigned.

Required:

• Associates Degree or actively enrolled in an Associates Program
• Ability to work posted shift

Preferred:

• Superior customer service skills
• Computer Skills
  • Understanding of operating systems such as Windows and OS X/iOS
  • PC hardware and peripheral experience
• Good interpersonal skills including: facetoface verbal electronic and telephonic.
• Professional Skills:
  • Accuracy and attention to Detail
  • Personal sense of urgency
  • Excellent analytical and problem solving skills are essential.
  • Organized
  • Good time management skills in order to meet deadlines.
  • Ability to multitask and adapt to changing business priorities
  • Ability to work independently and as part of team to reach a mutually established goals.
• Flexible and open to change.
• Previous experience in metrics based role where production/quality standards are upheld.

Select Medical is one of the largest operators of critical illness recovery hospitals rehabilitation hospitals outpatient rehabilitation centers and occupational health centers in the United States with more than 50000 colleagues caring for more than 80000 patients every day across our care continuum.

Select Medical and its parent company Select Medical Holdings Corporation (NYSE: SEM) are based in Mechanicsburg Pennsylvania and honored to be recognized as one of Americas BestInState (Pennsylvania) Employers 2020 by Forbes.

For more information visit or Medical strives to provide our employees with a solid worklife balance as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health Dental and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race color religion national origin citizenship age sex sexual orientation gender identity marital status ancestry physical or mental disability veteran status or any other characteristic protected under applicable law.