Part Time Customer Support Representative Remote - US Based

Job Summary

Togetherwork is a family of SaaS solutions that focuses on organizational management administration and payment processing. In this role you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling
studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide topnotch service for our customers.

This is a part time role that will range from 2029 hours per week and shifts will range from MonFri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30 2025.

Responsibilities

• A detailoriented selflearner who enjoys troubleshooting software issues and
  providing clients with solutions that meet their business needs.
• Comfortable answering both processes (howdoI) andbusiness (howshouldI) inquiries and requests.
• Ensure that the customer is successful using our product and thatthey have great experience doing so. Ideal candidates are eager to join us at theground level knowing there is room for growth.
• Responding to client questions and issues including bugs feature requests andbusiness processes through phone chat and email.
• Working directly with clients as well as: Development and Quality Assurance teamsto identify triage and resolve system issues.
• Documenting frequently asked questions and preparing knowledgebased content.
• Documenting requirements and user stories for production issues and feature
  requests.

Requirements

• Strong customer service and analytical skills are a must
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and nontechnical audiences
• Ability to quickly learn computer software and operating procedures
• Proficient in Microsoft Office Suite or related software
• Flexible work schedule; must be able to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Successdriven works well in a team and enjoys a dynamic and changing
  environment
• Knowledge and passion for the dance industry
• Previous experience with SaaS or payments industry preferred but not mandatory

Excited about this role but dont meet every single requirementStudies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program including:

• Medical dental and vision insurance options
• 100 Employer paid short/long term disability
• Basic Life
• 401K option with 100 company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Culture that values work/life balance and celebrates successes

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location experience and performance. The range listed is just one component of Togetherworks total compensation package for employees. Other rewards may include discretionary bonuses long term incentives a flexible paid vacation/personal time policy 6 weeks paid parental leave and more.

Salary Range

US Remote: $20/hr

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.

Our missioncritical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

In this role you will be supporting our Studios vertical. Disclosure Notice: Click Here