Field ServiceSupport Technician

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About Teledyne FLIR Defense

Join Teledyne FLIR Defense where were dedicated to safeguarding lives with cuttingedge sensing and threat detection technologies. Our arsenal includes advanced surveillance sensors handheld devices unmanned vehicles lasers and more solutions that increase operational effectiveness for warfighters first responders and searchandrescue teams.

Were looking for passionate innovators eager to shape the future of the Defense industry. If youre missiondriven to globally collaborate on lifesaving solutions we invite you to explore our current opportunities.

#TeledyneFLIRDefenseJobs

Job Summary:

Field Service/Support Technician:

Field Service/Support Technician (FSST): Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal state and local agencies. Were now hiring professional Field Service/Support Technicians to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will be required to travel to client locations install new equipment respond to service requests troubleshoot equipment issues and provide operating training on systems. Although the official work location home office is in Tucson Arizona repair maintenance and upgrade activities will also occur at customer locations throughout the United States. Applicants should expect to spend up to 35 of time away from the official work location.

Primary Duties & Responsibilities:

Responsible for the inspection evaluation diagnosis maintenance repair and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s). Position includes various aspects of product field support to include electrical mechanical software and hardware maintenance and repair. Prepare material tools and other equipment for offsite assignment location coordinate and travel to assignment location perform diagnostics troubleshooting repair maintenance and upgrades on advanced detection and surveillance systems. Communicate with customers to determine the nature of the service and/or repair. Perform system and subsystem testing to proactively identify issues that may potentially affect deployment of the system provide engineers with information necessary in developing solutions to identified issues.

Job Qualifications:

Specific Duties:

FSSTs will be paired with experienced FSSTs for several weeks for training. After the training phase the FSST will:

• Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States.
• Serve as the customer contact on technical and servicerelated problems diagnosis mechanical electrical hardware and software and system failures using established procedures.
• Determine the most costeffective and efficient repair resolution to minimize system downtime.
• Prepare reports for analyses of product failure issues and potential servicerelated trends.
• Establish rapport and effectively communicate with customers while serving as a primary customerfacing representative.

Work is estimated to be 100 Customer Relations 40 electrical 40 mechanical 10 software and 10 hardware.

Additional Positional Requirements:

• Travel at times with little advance notice.
• Must be a U.S. Citizen
• Adapt to a fluctuating work schedule.
• Perform duties responsibly with minimal direct supervision.
• Be responsive to customer calls and provide telephonic troubleshooting.
• Provide professional and courteous customer assistance during site visits.
• Collaborate closely with technical team to resolve technical issues (work within small team dynamic).
• Possess some knowledge of software hardware common ports connectors and cabling.
• Ability to understand usage of diagnostic tools and equipment.
• Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot).
• Independently manage onsite diagnostic repair and maintenance (can reach back to seniors for support).
• Complete service reports detailing field visits utilizing Microsoft Word.
• Operate company vehicles customer vehicles and rental cars (valid driver license required).
• Obtain a passport (potential for occasional international travel).
• Possess excellent time management skills.
• Basic knowledge of SAP (training is available).
• Lift up to 55 pounds.
• Stand up to 8 hours a day.
• Climb onto/into elevated platforms.
• Communicate in the English language Spanish and or Arabic is beneficial.

Previous experience as a Field Service/Support Technician Automotive Technician and/or a background in electronics electromechanical or information technology with troubleshooting and repair experience on computer software and hardware is a plus. Previous experience as radar repair technician with troubleshooting and repair experience is a plus.

#FLIR

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or nonmerit based factor made unlawful by federal state or local laws.