Membership Manager
Membership Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Membership Manager
Department: Marketing
FLSA Status: Exempt
SUMMARY
Arizona Science Center is searching for a Membership Manager. The Membership Manager is responsible for the overall management and growth of our membership base overseeing new member acquisition member retention and member engagement strategies to maximize member value and achieve organizational goals. This role will require the development and of comprehensive membership campaigns as well as monitor membership data to identify trends and opportunities for improvement. Please note: prior experience in a membershipdriven organization is a prerequisite for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The ideal candidate will possess 25 years of membership experience including demonstrated experience and knowledge in each of the following areas:
Membership Acquisition:
Develop and implement targeted membership recruitment campaigns across various channels (online email social media events) to attract new members.
Identify potential member segments and tailor outreach strategies accordingly.
Manage the membership acquisition process ensuring timely onboarding and accurate data entry.
Member Retention:
Design and execute member engagement initiatives to foster loyalty and active participation.
Regularly communicate with members through newsletters email updates and personalized outreach to highlight member benefits and upcoming events.
Monitor member renewal rates and implement strategies to address reacquisition of lapsed memberships.
Membership Benefits Management:
Evaluate the existing membership benefits program to ensure the value proposition aligns with different membership tiers.
Collaborate with other departments to deliver memberexclusive services and experiences.
Data Analysis and Reporting:
Track key membership metrics (acquisition retention renewal rates) to measure campaign effectiveness and identify areas for improvement.
Generate comprehensive membership reports for senior management providing insights into trends and actionable recommendations.
Membership Events and Programming:
Plan and execute memberfocused events (networking educational seminars social gatherings) to enhance member engagement and community building.
Manage event logistics registration and communication with attendees.
CRM Management:
Maintain and update the membership database within the CRM system (Tessitura) to ensure accurate member information and facilitate targeted communication.
POSITION QUALIFICATIONS
25 years of experience managing membership programs preferably in a nonprofit or association setting is a prerequisite for this position.
Proven track record of successful membership recruitment and retention strategies.
Excellent communication and interpersonal skills to build relationships with members and stakeholders.
Strong analytical skills with proficiency in data management and reporting tools.
Experience with/knowledge of Tessitura extremely helpful.
COMPETENCIES
Strategic Thinking: Ability to develop and implement comprehensive membership plans aligned with organizational goals.
Customer Focus: Commitment to providing exceptional member service and addressing member needs.
Project Management: Effective planning and of membership campaigns and events.
Collaboration: Ability to work crossfunctionally with different departments to achieve membership objectives.
APPLICATION PROCESS
To apply in confidence please submit a resume and cover letterincluding salary requirementsto .
EQUAL EMPLOYMENT OPPORTUNITY
Our organization maintains a firm commitment to equal employment opportunity for all employees and applicants. We recruit hire train promote compensate and dismiss employees based on factors such as experience character ability and skill without regard to race color religion sex sexual orientation national origin or heritage age marital or veteran status disability citizenship or any other status protected by applicable federal state or local laws.
ACCOMMODATIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
IC
Employment Type
Full-Time
