Digital Account Manager
Digital Account Manager
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Job Description
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable shareandreuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your worklife balance and flexibility through ourHybrid Work Model.
Job Description
In this role youll be responsible for driving customer satisfaction retention and growth by ensuring clients achieve their desired outcomes through a combination of valueadd and fostering strong relationships.
Youll collaborate with crossfunctional teams to identify customer needs providing proactive support and developing strategies to enhance the overall customer experience. Youll also play a crucial role in empowering customers to realize the full value of our products and services ultimately contributing to business growth and longterm partnerships.
Key Accountabilities
- Understand customer needs and pain points: Utilize market research and customer feedback to understand customer needs and pain points aligning solution offerings with market demand.
- Expand the reach and adoption of our solutions: Use information from customers around use and adoption along with technical knowledge of the solution to identify opportunities to increase retention and expand adoption and reach of the solution as well as identifying further sales opportunities both for new and underutilized features.
- Customer metrics follow up: Understand different customer metrics and take timely appropriate action to create multiple touchpoints.
- Health Monitoring and Risk Mitigation: Monitor the health of customer accounts identifying any potential risks or issues that may impact retention based on their usage and feedback.
- Customer Advocacy: Serve as the voice of the customer within the organization advocating for their needs and priorities. Champion customer success stories and testimonials to highlight the value of the solution
- Success Planning: Develop success plans for each customer outlining their goals milestones and metrics for success. Work collaboratively with customers to achieve their desired outcomes and drive value from the solution.
- Collate customer feedback/connect to researcher to enhance solution features & roadmap: Build and maintain a close relationship with the customer using regular touchpoints to develop a deep understanding of both the pain points and needs within their process feeding it back to enhance the solution roadmap.
Qualifications
Essential
- 3 years experience commercial experience with SaaS or IoT focused products with supply chain/CPG or retail.
- Datadriven mindset with the ability to analyze data and translate insights into actionable strategies.
- Strong project management skills and ability to manage multiple priorities simultaneously.
- Experience with CRM and customer success platforms.
- Strong organizational and presentation skills.
- University degree.
- Strong organizational and presentation skills.
Desirable
- MBA // Master in Digital Business.
- Experience with supply chain management and industry regulations.
- Knowledge of food safety standards and practices.
Experience
- Commercial experience 5 years experience
- Commercial experience with SaaS or IoT focused products with supply chain/CPG or retail/FMCG
- Excellent communication and interpersonal skills with a proven ability to build strong ability to build and motivate a highperforming team.
- Excellent communication and interpersonal skills with a proven ability to build strong customer relationships analyze data and translate insights into actionable strategies.
- Strong project management skills and ability to manage multiple priorities simultaneously.
Experience with CRM and customer success platforms.
Languages
- Fluency in English is essential.
- Fluency in Spanish/German/French is desirable.
Remote Type
Hybrid RemoteSkills to succeed in the role
Active Learning Adaptability CrossFunctional Work Curiosity Digital Literacy Emotional Intelligence Empathy Initiative Problem SolvingWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Manager
Employment Type
Full-Time
