Sr Special Products Specialist
Sr Special Products Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.
Special Products at Valon
Valons Special Loans Team is responsible for managing core business processes for SCRA protected loans recasts assumptions successor in interest and partial release requests. We are a team of creative individuals who approach servicing challenges with an innovative mindset. Our goal is to help homeowners resolve special servicing needs while providing a firstclass experience with Valon all from behind the scenes.
About the Role
As a key player behind the scenes the Special Loans & Products Specialist is responsible for executing and managing a wide range of complex mortgage servicing requests tied to nonstandard and specialty loan scenarios. This includes processing mortgage amendments loan recasts SCRA benefits ARM adjustments interest curtailment requests successor in interest (SII) reviews and partial lien releases. The ideal candidate brings a strong background in mortgage loan servicing and possesses expertise in navigating complex loan transactions while ensuring all tasks are completed in full compliance with investor guidelines regulatory requirements and internal policies while supporting borrower satisfaction and operational excellence.
Responsibilites
- Process Servicemembers Civil Relief Act (SCRA) requests by validating eligibility applying rate reductions and maintaining compliance with applicable federal and state regulations.
- Handle and coordinate loan recast processes which may involve adjusting the terms of the loan such as the monthly payment amount or the interest rate.
- Review and validate successor in interest requests confirm legal documentation and ensure the proper acknowledgment and setup of SII records in accordance with CFPB guidelines.
- Facilitate and process loan assumptions where a new borrower takes over an existing loan with the approval of the lender.
- Manage ARM rate change cycles ensuring timely notifications accurate recalculations and proper system updates.
- Review and update loans when ownership changes occur such as transfers into trusts or LLCs.
- Evaluate and process partial release requests in accordance with investor and legal requirements ensuring timely and proper documentation.
- Support postboarding corrections and validations for specialty loans ensuring all data elements are accurate within the servicing system.
- Work closely with other teams within Valon such as customer service legal and loan origination to ensure smooth and efficient handling of special servicing needs.
- Stay updated on industry regulations and guidelines especially those related to special loan servicing to ensure compliance in all processes.
- Serve as a subject matter expert on specialty loan scenarios providing resolution support for complex customer or investor inquiries.
- Maintain clean auditready documentation and ensure adherence to servicing investor and regulatory standards for all transactions.
- Identify opportunities for process improvements within the Special Products Team and contribute to enhancing overall operational efficiency.
- Interact with homeowners via inbound & outbound telephone calls and emails regarding loan status
Ideal Background
- 23 years of mortgage servicing experience preferably in special products or complex loan operations.
- Indepth knowledge of servicing guidelines for ARMs SCRA partial releases MERS and SII.
- Demonstrated expertise in managing complex loan transactions including recasts assumptions successor in interest and partial release requests.
- Knowledge of loan documentation terms and conditions with a track record of accurate and compliant processing.
- Exceptional attention to detail and organizational skills.
- Strong analytical and problemsolving capabilities.
- Excellent verbal and written communication skills.
Minimum Qualifications
- Experience with GSE and government agency servicing guidelines (Fannie Mae Freddie Mac FHA VA).
- Prior experience handling complex borrower communications or regulatory requests.
- Proven ability to approach servicing challenges with creativity and innovation finding effective solutions for unique and complex loan scenarios.
- Strong problemsolving skills and the ability to adapt to changing circumstances while maintaining a focus on customer satisfaction.
- Excellent communication skills both written and verbal to effectively interact with internal teams and external stakeholders.
- Demonstrated ability to collaborate with crossfunctional teams including customer service legal and loan origination to achieve common goals.
What We Can Offer:
- Compensation: Competitive salary and 401(k) plan
- Health & wellbeing: Well invest in your physical and mental wellbeing with comprehensive medical dental & vision benefits
- Food & meals: Inoffice snacks and drinks and Bagel Fridays
- Commuter benefits: We offer pretax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.
- Grow together: Companywide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360degree feedback
- Generous time off: 17 days paid time off sick days and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and nonbirthing parents fully paid so you can focus your energy on your newest addition
Required Experience:
Senior IC
Employment Type
Full Time
