Principal TPM Alexa CX Alexa Global Quality
Principal TPM Alexa CX Alexa Global Quality
Posted on :
23-04-2025
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1 Vacancy
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Job Description
Are you customer obsessed to launch the most transformative and worlds best personal assitant to millions of customers across 15 languages and 50 countries Are you passionate about finding and solving firstofits kind engineering and science problems Do you enjoy communicating with all levels of leadership represent complex decisions tradeoffs and solutions in various forums. Do you have a strong track record of managing and delivering on large crossfunctional launch programs
At Alexa we are focused on building the worlds best personal assistant leveraging the latest advancements in Generative AI technologies. Having passed half a billion devices sold and with tens of millions of interactions every hour Alexa is the next big step to bring more conversational and natural capabilities to make her the worlds best personal assistant . The Principal TPM will be part of the largest quality organization in Alexa and will play a lead role to help bring this goal to life. The TPM will work across multiple director orgs orchestrate across hundreds of engineers and TPMs within Alexa Devices and AGI organization to define workstreams identify dependencies and gather commitments across teams to help unblock launch milestones countries. This person will be required to go deep to understand technical dependencies as well as manage the breadth of E2E launch lifecycle. The TPM will need to drive several interactions and deliver results across multiple partner teams and incountry product leaders. The role sits at a critical interaction between our product tech science and incountry teams.
Key job responsibilities
* Define and deliver critical programs across multiple teams (Alexa International country teams Domains Devices AGI etc. to ensure launch milestones are met.
* Standup mechanisms to track and communicate progress towards delivery dates.
* Effectively communicate with all levels of leadership they should be able to represent complex decisions tradeoffs and solutions in various forums.
* Identify and resolve roadblocks and conflicts that originate during program . Partner with PMs Science and Engineering teams to resolve issues.
* Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines
* Define and execute Program Management best practices across the different Alexa product science and engineering teams to help raise the bar on the of our team.
* Manage a queue of customer facing issues and feature requests to improve the new functionalities of Alexa.
About the team
This organization has the charter to ensure Alexa (and Alexa) is contextually linguistically and culturally relevant across the billions of interactions that customers have outside US and also to ensure we serve and improve the validation platform that enables all feature builders across the world to build globally from day1.
7 years of technical product or program management experience
10 years of working directly with engineering teams experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
At Alexa we are focused on building the worlds best personal assistant leveraging the latest advancements in Generative AI technologies. Having passed half a billion devices sold and with tens of millions of interactions every hour Alexa is the next big step to bring more conversational and natural capabilities to make her the worlds best personal assistant . The Principal TPM will be part of the largest quality organization in Alexa and will play a lead role to help bring this goal to life. The TPM will work across multiple director orgs orchestrate across hundreds of engineers and TPMs within Alexa Devices and AGI organization to define workstreams identify dependencies and gather commitments across teams to help unblock launch milestones countries. This person will be required to go deep to understand technical dependencies as well as manage the breadth of E2E launch lifecycle. The TPM will need to drive several interactions and deliver results across multiple partner teams and incountry product leaders. The role sits at a critical interaction between our product tech science and incountry teams.
Key job responsibilities
* Define and deliver critical programs across multiple teams (Alexa International country teams Domains Devices AGI etc. to ensure launch milestones are met.
* Standup mechanisms to track and communicate progress towards delivery dates.
* Effectively communicate with all levels of leadership they should be able to represent complex decisions tradeoffs and solutions in various forums.
* Identify and resolve roadblocks and conflicts that originate during program . Partner with PMs Science and Engineering teams to resolve issues.
* Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines
* Define and execute Program Management best practices across the different Alexa product science and engineering teams to help raise the bar on the of our team.
* Manage a queue of customer facing issues and feature requests to improve the new functionalities of Alexa.
About the team
This organization has the charter to ensure Alexa (and Alexa) is contextually linguistically and culturally relevant across the billions of interactions that customers have outside US and also to ensure we serve and improve the validation platform that enables all feature builders across the world to build globally from day1.
7 years of technical product or program management experience
10 years of working directly with engineering teams experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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