HR Solution Center Representative- Tier 2 40 hours
HR Solution Center Representative- Tier 2 40 hours
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Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
NonExemptSchedule Details:
Monday through FridayScheduled Hours:
8am5pmShift:
1 Day Shift 10 Hours (United States of America)Hours:
40Cost Center:
HR Solution CenterThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
The Tier Two HR Solution Center Representative responsible for providing resolution to inquiries escalated by the Tier One Representative and for performing bulk and cyclical administrative tasks and transactional audits related to a specific COE (i.e. Benefits Talent Mgmt. etc.1. Provides excellent customer service and demonstrate outstanding problemsolving skills for escalated Shared Services cases from Tier 1
2. Demonstrates outstanding problemsolving skills to resolve inquires track status and conduct followups for assigned cases following the proper escalation procedures as needed.
3. Performs transactional HR administrative activities to ensure data accuracy within the HR systems. Such as:
Data audit transactions
Roles Based Permission management
Workforce data changes (position management)
Reduction in Force processing
Support for LMS Performance review Talent Development and Compensation processes
Benefits open enrollment changes
4. Maintains indepth knowledge of companyspecific policies and practices in the functional area of expertise and highlevel knowledge of crossfunctional impacts.
5. Processes HR system tasks and provide system information and guidance to associates.
6. Provides HR Business Operational Support to HR Business Partners and Recruiters.
7. Actively contributes to delivering maintaining and improving HR services procedures and processes to increase employee satisfaction driving performance and achieving results.
8. Maintains a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
9. Seeks out opportunities to automate and enhance our operations to be more efficient while keeping employee experience as the utmost priority
10. Educates employees of HR Shared Services to build a knowledge base to assist with first call resolution at Tier 1. Ensures Knowledge base documentations are updated and maintained accurately in a timely manner and provide continuous feedback opportunities.
11. All other duties as assigned.
Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma or equivalent.
Experience/Skill:
Required:
1. Working knowledge of based on HR area of expertise for case management resolution including compensation benefits employee relations performance management etc.
2. High degree of integrity and ability to maintain strict confidentiality.
3. Ability to multitask and work under pressure while maintaining a professional attitude
4. Ability to adapt quickly to change with new processes and procedures.
5. Excellent verbal and/or written communication skills with ability to provide exceptional customer service and deescalate the customer as needed.
6. Advanced computer skills including utilizing multiple software systems and Microsoft/Excel.
7. Critical thinking Problem Solving selfstarting and multitasking abilities necessary.
8. Strong expertise with systems reporting business process management data entry Data auditing & analysis .
Preferred:
1. Working knowledge of state and federal employment laws.
2. Functional knowledge of Workday.
Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
This is for support in Benefits
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
