Customer Service Representative
Customer Service Representative
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Job Description
CUSTOMER SERVICE REPRESENTATIVE
We are seeking a professional and proactive Customer Service Representative to join our team. This role is responsible for managing patient communications and ensuring smooth coordination of appointments within a medical office setting. The ideal candidate will possess strong communication multitasking and organizational skills along with a customerfirst mindset.
RESPONSIBILITIES
Patient Communication and Scheduling
- Operate multiple telephone lines to manage incoming and outgoing calls.
- Confirm and reschedule new patient and followup appointments.
- Verify and update patient information within the EMR system.
Administrative Support
- Perform other jobrelated tasks as assigned by management.
REQUIREMENTS
- High school diploma or equivalent.
- Minimum of three years of experience in a customer service role (medical office experience a plus but not required).
- Proficient in Microsoft Office applications.
- Strong typing and keyboarding skills.
- Excellent verbal and written communication skills.
- Ability to multitask manage time effectively and prioritize tasks.
- Resourceful and proactive in handling issues as they arise.
- Flexible and able to adapt to changing duties.
- Bilingual preferred but not required.
PHYSICAL AND MENTAL REQUIREMENTS
- Ability to sit for extended hours while performing deskbased tasks.
- Strong attention to detail and problemsolving skills.
- Ability to maintain professionalism and composure in a fastpaced environment
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process please contact
8AM5PM
MondayFriday
Required Experience:
Unclear Seniority
Employment Type
Full Time
