Author Experience Manager

Do you love books and authors Do you like challenging the statusquo and are looking to lead transformative initiatives that make a tangible impact on authors publishers and readers Are you a customerobsessed individual with a passion for solving problems and driving an innovative and fastgrowing business

Overview:
Kindle and Amazons independent publishing service Kindle Direct Publishing (KDP) have revolutionized reading and the way authors of any level can engage millions of readers that shop on Amazon. KDPs Author Experience team working in tandem with partner teams including Customer Service Product and Marketing helps further the goal of having every book ever written in any language available in 60 seconds or less by directly supporting authors and publishers who use KDP. Externally Author Experience Managers (AEMs) support top accounts who publish with KDP. Internally AEMs represent the Voice of the Author to partner teams gathering valuable insight and delivering input to help inform how KDP iterates and launches new incentives programs tools and services to help KDP authors grow their business and audience.

We are seeking a driven influential selfsufficient experienced professional to be a crucial frontline interface between KDP and our highest value content providers who use our independent publishing services to publish market and sell their content on Amazon. The Author Experience Manager plays a critical role in supporting rapid growth and scale by removing friction for authors to publish their work and acts as an internal ambassador for independent publishing needs enabling KDP to drive and iterate a bestinclass support system and publishing experience. Opportunities await strong candidates looking for a fastgrowing dynamic challenging innovative and fun work environment. This is a unique opportunity to be a part of a revolutionary service that changes the way people read and the way authors reach and grow their audience.

The ideal candidate must be able to work at both strategic and tactical levels managing accounts and the customer experience improving internal operations analyzing data and proactively solving problems. We are seeking someone with a demonstrated history of successful vendor/account/customer relations using customer insight and data to identify and prioritize opportunities. Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goaloriented collaborative and driven to achieve results. We seek an individual who is motivated by a fastpaced and highly entrepreneurial environment.

In this position the candidate will:
Deliver superior account support in a timely accurate and friendly fashion

Demonstrate an appropriate sense of urgency and advocacy in resolving issues

Recognize escalate and communicate authorimpacting issues and drive visibility of author feedback trends to management and partner teams

Relentlessly advocate for author and publisher needs

Represent the business externally through your account support and by attending inperson author events

Support launches and updates that impact authors

Practice effective independent use of available tools and processes to drive solutions

Meet or exceed quality and productivity goals

Provide clear oral and written communication externally to accounts and internally to business stakeholders

Draft SOPs processes or blurbs to improve the author experience and internal efficiency

Display knowledge of departmental resources policies and procedures

Bachelors degree
3 years previous experience in account management customer success/relations/engagement or business development


Experience in the publishing industry and/or digital media is highly preferred
Experience in building relationships and influencing both internal and external stakeholders
Excellent written and verbal communication skills
Demonstrated ability to prioritize and multitask in a flexible environment
Proven experience in consistently and independently meeting standards for productivity and quality while dealing with ambiguity
Experience in identifying opportunities to simplify and/or automating complex processes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72000/year in our lowest geographic market up to $154000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.