Sr Program Manager Growth Amazon Business Payments
Sr Program Manager Growth Amazon Business Payments
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 104100 - 185000
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Are you passionate about creating financial services that empower businesses to engage with Amazon Business Do you enjoy working across organizations and scaling programs Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing working capital and payment acceptance solutions to Amazon Business customers sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization who aims to delight our customers by building payment experiences and financial services that are trusted valued and easy to use from anywhere in any way.
We are seeking a customerobsessed resultsoriented Sr. Program Manager to lead the Payment Success program for Pay by Invoice experience supporting our largest and most strategic enterprise customers. This individual will be responsible for implementing and scaling operational processes across multiple stakeholder groups to reduce payment defects streamline business operations and scale procuretopay payment best practices leveraging a team of Payment Success Account Managers. The ideal candidate will combine strong program management skills deep operational excellence experience developing businesscritical KPIs and a proven track record of leading continuous improvement and automation initiatives. You will collaborate crossfunctionally with Finance Product Sales and Customer Support teams to identify root causes of payment issues launch new operational processes and deliver a frictionless payment experience to our customers while driving measurable improvements in key performance metrics.
Needed Skills and Abilities
Influencer: proven ability to identify opportunities and influence organizations to gain support and overcome resistance with datadriven insights and persuasion particularly in complex payment operations environments.
Leader: Demonstrated experience leading partner teams across payment and operational initiatives through trust good judgment and databased decision making.
Doer: Proven ability to successfully deliver endtoend program initiatives from concept through implementation with a track record of overcoming obstacles to achieve measurable results.
Communicator: Strong capability to present to executives communicate requirements clearly across business and technology teams and create wellreasoned datadriven proposals.
Problem Solver: Exceptional analytical and problemsolving abilities to address complex payment challenges and develop scalable solutions for defect reduction.
Key job responsibilities
Own the endtoend payment success program strategy and for Amazon PaybyInvoice for Enterprise Amazon Business Customers focusing on reducing payment defects and improving payment health.
Develop and maintain scalable portfolio management processes and tools to help Payment Success Account Managers execute defect reduction and payment health strategies.
Define and implement standard operating procedures (SOPs) and best practices the improve the customer experience.
Develop and drive key payment success KPIs and metrics including implementation of enhanced payment health scoring models.
Lead continuous improvement initiatives to automate workflows and eliminate inefficiencies.
Oversee the transition of operational support workstreams to optimize payment success impact at scale.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include: 1. Medical Dental and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a customerobsessed resultsoriented Sr. Program Manager to lead the Payment Success program for Pay by Invoice experience supporting our largest and most strategic enterprise customers. This individual will be responsible for implementing and scaling operational processes across multiple stakeholder groups to reduce payment defects streamline business operations and scale procuretopay payment best practices leveraging a team of Payment Success Account Managers. The ideal candidate will combine strong program management skills deep operational excellence experience developing businesscritical KPIs and a proven track record of leading continuous improvement and automation initiatives. You will collaborate crossfunctionally with Finance Product Sales and Customer Support teams to identify root causes of payment issues launch new operational processes and deliver a frictionless payment experience to our customers while driving measurable improvements in key performance metrics.
Needed Skills and Abilities
Influencer: proven ability to identify opportunities and influence organizations to gain support and overcome resistance with datadriven insights and persuasion particularly in complex payment operations environments.
Leader: Demonstrated experience leading partner teams across payment and operational initiatives through trust good judgment and databased decision making.
Doer: Proven ability to successfully deliver endtoend program initiatives from concept through implementation with a track record of overcoming obstacles to achieve measurable results.
Communicator: Strong capability to present to executives communicate requirements clearly across business and technology teams and create wellreasoned datadriven proposals.
Problem Solver: Exceptional analytical and problemsolving abilities to address complex payment challenges and develop scalable solutions for defect reduction.
Key job responsibilities
Own the endtoend payment success program strategy and for Amazon PaybyInvoice for Enterprise Amazon Business Customers focusing on reducing payment defects and improving payment health.
Develop and maintain scalable portfolio management processes and tools to help Payment Success Account Managers execute defect reduction and payment health strategies.
Define and implement standard operating procedures (SOPs) and best practices the improve the customer experience.
Develop and drive key payment success KPIs and metrics including implementation of enhanced payment health scoring models.
Lead continuous improvement initiatives to automate workflows and eliminate inefficiencies.
Oversee the transition of operational support workstreams to optimize payment success impact at scale.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include: 1. Medical Dental and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
