Trade Client Access Manager Associate Trilingual Required
Trade Client Access Manager Associate Trilingual Required
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Job Description
If you are a production fastpaced environment enthusiast you have found the right team!
Job Summary
As aTrade Client Access Manager Associate in Payments Solution Center you will manage a team of specialists providing support to clients and suppliers enrolled inTrade & Working Capital products in Europe Middle East Africa (EMEA) Latin America (LATAM) and Western Hemisphere (WHEM)regions. You will learn the functionality of products in order to manage internal / external escalations and adhoc concerns that may arise. The role requires crossorganizational reporting executive communications and interactions with business partners at all levels.
Job Responsibilities
- Develop a highperforming team and direct the daily activities related to staffing specialist preparedness in order to meet target goals
- Anticipate evolving client needs and work on strategic product initiatives to meet those needs
- Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team
- Review trends and recommend process improvements with a key focus on handoff reduction in order to enhance client satisfaction
- Perform regular reviews of policies and procedures assuring new processes or process changes are documented and tested regularly according to risk management guidelines
- Effectively coach the team to drive desired results
- Recognize and avert risks to the bank
- Manage multiple projects simultaneously
- Exercise sound judgment and make effective decisions
Required qualifications capabilities and skills
- Bilingual and English proficiency required
- Excellent written verbal and interpersonal skills
- At least 2 years of management experience
- Effective problem solving
- Effective time management and organizational skills
Preferred qualifications capabilities and skills
- Portuguese language in written and verbal communications strongly preferred
- Trade Experience
Required or additional information
- Hours 9:00 AM 6:00 PM
Required Experience:
Manager
Employment Type
Full-Time
