Technology Support I - IAM
Technology Support I - IAM
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Job Description
Embark on a dynamic career in tech support where your skills contribute to maintaining worldclass technology solutions to ensure a seamless user experience.
As a Technology Support I team member in Chief Technology Office team you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience.
Job responsibilities
- Administer security on Mainframe and Large Midrange servers adhering to Security Access Control policies standards and procedures.
- Analyze requests to identify potential risk exposure before processing.
- Troubleshoot and resolve securityrelated issues effectively.
- Respond to general inquiries about RACF and ACF2 security practices or access.
- Participate in audit support activities related to Mainframe for both internal and external audits.
- Execute test scripts and conduct sampling in preparation for audit reviews.
- Perform necessary reconciliations to resolve open audit issues ensuring customerfocused and professional communication.
Required qualifications capabilities and skills
- Formal training or certification on Tech support concepts and 1 years applied experience.
- Hands on experience with ACF2 and RACF.
- Have a basic understanding of Information Security policies and practices.
- Demonstrate the ability to efficiently troubleshoot diagnose and resolve problems.
- Show capability to quickly learn and apply new technologies.
- Able to work effectively in a highpressure environment with minimal supervision.
- Exhibit excellent communication written and organizational skills.
Preferred qualifications capabilities and skills
- Exposure to one or more generalpurpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Security Tools like RACF ACF2 ETFA and Zsecure.
- Familiar with JCL & IBM Utilities
- Familiar with Microsoft Word Excel and Outlook.
Employment Type
Full-Time
