Transport Ip Trip Noc Technician
Transport Ip Trip Noc Technician
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$ 57850 - 104575
1 Vacancy
Job Description
PROGRAM SUMMARY:
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers the department of Defense (DoD) and national security position directly supports the DISAprovided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions ManagementOperations II (GSMOII) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.
Due to contract requirements US Citizenship is required along with a current clearance.
**Our anticipated salary range for this role is $65000 $75000**
PRIMARY RESPONSIBILITIES:
Create and update tickets utilizing Remedy.
Independently triages and manages ticket que in respective technology and provides feedback and guidance for tickets of concern
Monitor network events and element management failures in realtime on a 24x7x365 basis across several monitoring tools.
Incident Correlation and Fault Analysis:Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized known error database containing defects failures causes and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
Notify necessary points of contacts based on essential or heightened awareness networks circuits or location of incidents
Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems hardware software circuits or facilities; Activities include: testing fault troubleshooting fault localization fault logging and assignment
Support all customers to include providing global situational awareness support.
Fault Correction: Correct/replace faulty network elements coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customerinitiated tickets
Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages degradation or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Provide 24/7/365 sustainment support for outages degradation of services and Tier 1/Tier 2 support
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
works directly with leadership to evaluate and provide feedback for training standard operating procedures and tools capabilities.
Incident Escalation: Fault escalation customer coordination and communications and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record assess track and monitor incident tickets escalated to operational infrastructure.
Demonstrated knowledge of training standard operating procedures and tools within O&M: Evaluates and provides feedback for training standard operating procedures and tools; Assist in monitoring training Network controllers within O&M; assist in training juniorlevel Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers leadership other NOCs within O&M and customers.
Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
Demonstrated comprehensive understanding of and ability to apply principles theories and concepts of networking and has a broad understanding of other related specialty areas.
Provide advanced level technical support of the DISN customer.
Independently works on projects or assignments for future operations within O&M and impacting the DISN
Resolve multilayer complex issues that cross several NOC or domain within O&M
Demonstrate extensive proficiency in specialized functions within the DISN: routers switches crypto devices routing DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching etc.
Demonstrate proficiency of several functions within the DISN: routers switches crypto devices routing DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching etc.
BASIC QUALIFICATIONS:
Must have DoD8570 IAT Level 2 baseline certification (Security CE or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance fault management LAN/WAN maintenance performance management.
Advanced Knowledge in four or more of the following: routers switches crypto devices routing DSN/DRSN Video Services Promina CISCO Juniper MSPP DWDM Optical Switching.
General understanding of network topologies both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a TopSecret security clearance.
PREFERRED QUALIFICATIONS:
Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC inside or outside plant experience.
Experience with MS Office suite i.e. Outlook Excel Word Access PowerPoint TEAMs
Experience with one or more of the following: alarm surveillance fault management LAN maintenance performance management change management.
Any additional certifications to include: CCNA CYSA CASP CCNP JNCIEENT JNCIAJunos WCNA CCIE F5 Networks Certified Technical Specialist ITILv4 CCAN CCAV SolarWinds Certified Professional Program
Original Posting:
April 4 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $57850.00 $104575.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
