Call Center Agent
Call Center Agent
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Job Description
Seronda Networks is Hiring: Call Center Agent
About Us: At Seronda Networks we are more than just a technology solutions company. We are a community where innovation thrives professional growth is encouraged and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland OH (Onsite Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45000 $55000 per year
Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent you will be the first point of contact for our customers providing exceptional service and support. Your primary role will be to handle incoming calls assist with inquiries and address any issues that may arise all while ensuring a positive customer experience.
Responsibilities:
- Handle incoming customer calls professionally and courteously.
- Provide accurate information to customers regarding products and services.
- Resolve customer issues and complaints efficiently ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the system.
- Assist in outbound calls for customer followups or feedback purposes.
- Collaborate with team members to improve service processes and promote best practices.
Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service preferred.
- Proven experience as a call center agent or similar customer service role.
- Excellent verbal communication skills with a strong command of the English language.
- Ability to listen attentively and empathize with customer needs.
- Strong problemsolving skills and the ability to think quickly on your feet.
- Proficiency in using call center software and basic computer applications.
Benefits:
- High school diploma or equivalent; bachelors degree is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problemsolving skills and attention to detail
- Ability to handle stressful situations with a calm demeanor
- Proficient in using computer applications and CRM software
If youre passionate about helping clients succeed and are ready to launch your career in account management apply today to join Seronda Networks as an Call Center Agent
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
