Inside Sales Account Manager - Building Materials
Inside Sales Account Manager - Building Materials
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Job Description
Position Summary
The Account Manager is responsible for developing longterm relationships with a specific customer portfolio ensuring all customer needs are met and understood by each department within Novo. Their duties include fostering a positive customer relationship handling customer complaints finding solutions to customer issues and managing other departments to ensure customers are experiencing timely and successful fulfillment of orders and delivery of our products.
This role starts at $48000 DOE potential for commissions/bonuses after training benefits on day one. This role can be 100 in office or Hybrid after training.
Essential Responsibilities
- Product sales to customers within a territory partnering with the Territory Sales Manager (TSM) to secure sales.
- Negotiates pricing with customers determining the best pricing to ensure sales.
- Ensures timely sales orders entered system.
- Calls new potential and existing customers for sales opportunities introducing new products and promotions.
- Resolves customer grievances discrepancy issues and tracking processes of grievances and discrepancies processing accurate credit/returns as applicable.
- Manages monthly budgeted sales and projections of customer sales and gross margins.
- Creates new customer relationships as well as maintaining current customer relationships.
- Collects and analyzes data on consumer behavior and trends.
- Drives customer satisfaction to increase sales volume and profit margins.
- Coordinates warehouse and shipping exceptions with other departments as required.
- Partners with the Purchasing Department on large sales and/or outofstock issues.
- Partners with internal departments to ensure customer fulfillment.
- Reviews pricing and provides input for marketing materials.
- Assists in training new department personnel and demonstrates a high standard of teamwork professionalism conduct and dedication to Novo Building Products goals.
- Performs other duties as assigned.
Basic Qualifications (Required)
- Previous sales experience with successful achievement of increasing revenue through current customers developing a new customer base leading a sales team and reporting results that consistently exceed expectations.
- Capability to communicate efficiently with all levels of employees management customers and vendors both verbally and in written form.
- Demonstrated ability to communicate effectively with all levels within the organization as well as with outside business colleagues including presenting operational performance to business leaders.
- Advanced knowledge of computer skills including Microsoft Word Excel Access and Outlook.
- Capacity to multitask with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultaneously.
- of a NonCompete/Confidentiality Agreement is required.
- Must have a current valid drivers license unrestricted except for vision correction and good driving record.
Preferred Qualifications
- A Bachelors Degree in Construction Management Marketing Business Administration or a comparable area of study is preferred
- A minimum of three years of experience in a building material sales and service environment is desired.
- A basic understanding of the supply chain to the building materials industry is desired
Travel Requirements
- Travel is primarily local during the business day although some outofthearea travel and overnight may be expected.
Why Work with Us
Novo Building Products is an industryleading manufacturer and distributor of stair parts mouldings doors and specialty millwork along with a variety of board products. Based in Zeeland Michigan Novo Building Products operates Ornamental Decorative Millwork L.J. Smith Stair Systems and Novo Direct.
Just as our products are used to build something new and inspire others to make living spaces more beautiful we endeavor to positively impact the people and communities we touch every day.
We offer competitive wages shift premiums and health benefits. Benefits include a clean work environment medical dental vision life insurance shortterm disability longterm disability employee assistance program Paid Time Off (PTO) and 401k program with employer match.
We have a dynamic culture with our team members who are encouraged to contribute change grow and get rewarded accordingly. If youre passionate about contributing to a great team we would love to hear from you!
For more information please visit our website at: Building Products is an Equal Employment Opportunity employer M/F/D/V
#NOVOeg
Required Experience:
Manager
Employment Type
Full-Time
