Customer Success Associate

CUSTOMER SUCCESS ASSOCIATE

DebtBook is an industryleading fintech software platform that revolutionizes the way local governments higher education healthcare organizations and their finance teams work. Our powerful cloudbased software helps these organizations manage all aspects of their debt leases and subscriptions streamline financial reporting and share information simply with others.

About this Role

We are looking for a highly motivated and enthusiastic Customer Success Associate to join our growing team. The Customer Success team is looking for an individual who is passionate about delivering an outstanding customer experience and is eager to help customers maximize the value of our products. You will play a critical part in the implementation of our products with new and existing customers.

What Youll Do

• Manage and guide a portfolio of new and existing customers from latestage sales through product implementation and postimplementation success.
• Ensure a seamless onboarding experience by facilitating the transfer of customer data provisioning accounts and overseeing setup processes.
• Track key project metrics including status risks timelines and customer expectations to ensure smooth and proactive issue resolution.
• Deliver engaging product training sessions for new and existing users ensuring customers fully understand and utilize product features.
• Own and optimize the implementation process driving efficiency and continuously improving the customer onboarding experience.
• Engage with customers to understand their goals drive product adoption and enhance overall customer satisfaction.
• Be the voice of the customer collaborating with the product team to share insights and influence product development and roadmap decisions.
• Work with customer success and account management teams to identify opportunities for deeper engagement customer retention and expansion.

What You Bring

• Highly organized with a high level of accuracy and attention to detail
• Demonstrates ability to relate to individuals and groups with widely varying backgrounds perspectives education and skills
• Comfortable working in a fastpaced startup environment thriving in moments of uncertainty ambiguity and change.
• Growthoriented mindset eager to learn and continuously improve.
• Ability to multitask and balance various projects and deadlines simultaneously
• Excellent analytical problemsolving and decisionmaking skills
• Exceptional written communication and presentation skills
• Empathetic and positive attitude with a commitment to driving customer success.
• Experience with Microsoft Excel including formulas and functions
• Finance and accounting background preferred

Why DebtBook

When it comes to benefits and perks we are committed to supporting our employees wellbeing to make their lives better both in and out of the office. We offer:

• Competitive salaries plus equity (stock options) for all employees;
• Comprehensive health dental and vision insurance 401(k) with 4 employer match Flexible work schedules and generous leave policies (including unlimited PTO) Professional development opportunities and tuition reimbursement
• Family and wellness perks
• Topoftheline equipment and a newly furnished office

DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race religion color national origin ethnicity gender gender identity or expression pregnancy sexual orientation age marital status genetic information political affiliation National Guard or veteran status disability or any other protected status under federal state or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.