Retail Customer Support Specialist
Retail Customer Support Specialist
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34000 - 34000
1 Vacancy
Job Description
This is a remote position.
Role Name: Retail Customer Support Specialist
Schedule:
- Fulltime: Monday to Friday 8am to 5pm MST
Client Timezone: US/Mountain (Utahbased operation)
Client Overview
Join an innovative retail enterprise that s setting new standards in digital customer experience. This established organization backed by significant investment and technological infrastructure serves a vast customer base through cuttingedge digital support solutions. With a commitment to excellence and continuous growth this company offers a stable forwardthinking environment for customer service professionals.
Job Description
Become part of an elite digital customer support team where you ll leverage advanced support systems to deliver exceptional service through email and chat channels. This role combines the convenience of remote work with the excitement of representing a major retail brand. You ll work within a structured environment that emphasizes efficiency and quality using sophisticated templatebased systems to ensure consistent professional customer communication.
Responsibilities
- Provide premium customer support through digital channels (email and chat)
- Utilize advanced template systems to deliver accurate and efficient responses
- Process customer inquiries and requests following established protocols
- Handle sensitive customer information with strict adherence to security standards
- Maintain highquality response standards while meeting efficiency targets
- Navigate multiple support platforms to resolve customer needs
- Document all customer interactions according to company guidelines
Requirements
- Strong written English communication skills with attention to detail
- Experience with digital customer service platforms
- Proficiency in typing and digital communication
- Ability to maintain security protocols for payment information handling
- Reliable highspeed internet connection and quiet work environment
- Capability to work US business hours
- Comfortable with learning and using multiple software platforms
- Strong focus on accuracy and attention to detail
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
