Process Specialist - SA Level

Kindly note Candidature should have Certification in ITIL V4 (Expert / Intermediate level is advantage for this role).

Location Chennai

Level SA
Experience 6 to 9 years

The DEx Process Specialist will be responsible for:

Process Envisioning :

Ø Connecting with the business delivery and DEx Enable teams to research on industry trends / competition

Ø Gathering inputs to define relevant and effective processes for effective adoption

Ø Collaborating with internal/ external stakeholders and vendors on implementing the innovative thoughts proposed and making processes more adaptable and user acceptable

Ø Identify and recommend the apt Engineering tools that the delivery teams can adopt for executing their project

Ø Adopting appropriate tools and techniques like value stream mapping etc. and suggesting automations that could be included as a part of process definition and orchestration activities

Ø Identifying the impact of the changes proposed/ approved and initiating appropriate action

Ø Developing relevant documentation like Functional Requirements design documents etc. for baselined process reengineering approaches.

Process Definition and Orchestration Industry & Business Aligned:

Ø Defining processes along with Process Owners Subject Matter Experts and other Point Of Contacts

Ø Designing the scope for the automation of processes in the platform

Ø Ensuring that the processes defined comply with frameworks and meet the applicable quality standards

Ø Program Managing the definition of other process delivery aids like metrics assessment estimation DA DRM etc

Ø Working with the platform team to orchestrate processes on the Enterprise Delivery platform.

Process Evangelization and Rollout:

Ø Developing rollout plans for processes with a focus on effective evangelization piloting and communication to the involved stakeholders

Ø Developing training material and other communication artifacts required for the rollout.

Ø Working with Delivery teams and other stakeholders in training piloting and rollout whilst monitoring the effectiveness of the process

Ø Enhancing the processes based on feedback received from the field.

Process Assessment:

Ø Representing the process team in client audits and external certification audits.

Pursuit Solutioning:

Ø Providing needbased support on Request for Information / Request For Proposals to the organization

Kindly note Candidature should have Certification in ITIL V4 (Expert / Intermediate level is advantage for this role).

Location Chennai

Level SA
Experience 6 to 9 years

The DEx Process Specialist will be responsible for:

Process Envisioning :

Ø Connecting with the business delivery and DEx Enable teams to research on industry trends / competition

Ø Gathering inputs to define relevant and effective processes for effective adoption

Ø Collaborating with internal/ external stakeholders and vendors on implementing the innovative thoughts proposed and making processes more adaptable and user acceptable

Ø Identify and recommend the apt Engineering tools that the delivery teams can adopt for executing their project

Ø Adopting appropriate tools and techniques like value stream mapping etc. and suggesting automations that could be included as a part of process definition and orchestration activities

Ø Identifying the impact of the changes proposed/ approved and initiating appropriate action

Ø Developing relevant documentation like Functional Requirements design documents etc. for baselined process reengineering approaches.

Process Definition and Orchestration Industry & Business Aligned:

Ø Defining processes along with Process Owners Subject Matter Experts and other Point Of Contacts

Ø Designing the scope for the automation of processes in the platform

Ø Ensuring that the processes defined comply with frameworks and meet the applicable quality standards

Ø Program Managing the definition of other process delivery aids like metrics assessment estimation DA DRM etc

Ø Working with the platform team to orchestrate processes on the Enterprise Delivery platform.

Process Evangelization and Rollout:

Ø Developing rollout plans for processes with a focus on effective evangelization piloting and communication to the involved stakeholders

Ø Developing training material and other communication artifacts required for the rollout.

Ø Working with Delivery teams and other stakeholders in training piloting and rollout whilst monitoring the effectiveness of the process

Ø Enhancing the processes based on feedback received from the field.

Process Assessment:

Ø Representing the process team in client audits and external certification audits.

Pursuit Solutioning:

Ø Providing needbased support on Request for Information / Request For Proposals to the organization