Desktop Support Technician
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Job Description
Min Requirements
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- Completion of Secondary 12 years) education plus 23 years of formal training leading to a certificate computer science subject.
- Experience: Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.
- Good interpersonal skills and must have experience of working with a multinational workforce.
- Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems CompTIA A CompTIA Network etc).
- Must be fluent in written and spoken English.
- Details job responsibilities to be provided at the time of CV request.
Roles and Responsibilities
Provide first and second level support through call center or onsite for all IT services.
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Perform troubleshooting and diagnosis of issues reported by end users
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Escalate incidents to the next level when required support from Service Owners / SMEs.
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Participate in trend analysis as required by Helpdesk Supervisor
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Participate in root cause analysis for problem resolutions.
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Prepare configure and install end user computer equipment’s and peripherals based on the business demand.
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Fulfil the end user’s IT requests for software installations software configurations hardware relocations
and other business requirements.
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Perform software deployments and patch management as required.
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Participate in the end users computing projects for various IT initiatives
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Facilitate end user hardware and operating systems upgrades as and when necessary.
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Contribute towards preparing end user communications end user guide software installation procedures etc.
Employment Type
Full Time
