Senior PC Support Technician
Senior PC Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We currently have an opening forSenior PC Support Technicianbased out of Plano TX.
TheSenior PC Support Technicianwill be responsible for the following:
Taking on a lead role in providing the technical support ongoingmaintenance and support of future planning needs for the companys corporate and field desktop environment.
Provide lead technical support for the companys corporate headquarters and field offices comprising of various platforms including Windows 11 Windows 10 Active Directory Office 365 LANs respective to the daytoday maintenance designinstallation performance monitoring finetuning and data communications.
Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
Assist corporate and field users with technical questions and light training.
Consult with IT teams and various departments to make sure projects are in line with the companys IT strategies and plans.
Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
Installation and maintenance of system updates for OS software and hardware.
Monitor the performance of the companys desktop infrastructure and make suggestions for improving efficiency.
Qualifications :
Minimum of 6 to 8 years experience in Corporate Desktop Support running Windows 11 Windows10 Microsoft Office and general knowledge of Networking.
General knowledge and exposure to Windows Server Operating Systems and Active Directory Windows Group Policies Microsoft Office 365 Administration Microsoft Office Suite SharePoint Online PowerShell scripting and user account management.
Working knowledge of computer and networking principles including the skills to utilize those principles and concepts including the common elements of networking that include SMTP Client/Server technologies Scripting File and Print services remote VPN Access DNS DHCP TCP/IP VoIP Network Access and internet Protocols Client/Server Technologies VoIP and Monitoring tools.
Excellent communication problemsolving multitasking skills and ability to take on responsibility in a lead role capacity.
Must be Customer Service oriented and show an ability to take ownership of an issue.
Additional Information :
Workplace
- One of our values pillars is to work as OneTeam and we believe that there is no replacement for inperson collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
- Our office is based in Plano east of I75 near E. Park Blvd just North of Historic Downtown Plano.
Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
