Systems Analyst -Genesys Cloud Certification is Must
Systems Analyst -Genesys Cloud Certification is Must
Posted on :
22-04-2025
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1 Vacancy
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Job Description
We are seeking a skilled Systems Analyst specializing in Genesys Cloud to join our team in Edmonton Canada. In this role you will be responsible for analyzing implementing and optimizing our cloudbased customer experience platform to enhance our contact center operations.
- Analyze current systems and processes to identify areas for improvement and optimization within the Genesys Cloud environment
- Design and implement solutions to enhance the functionality and efficiency of our contact center operations
- Collaborate with crossfunctional teams to gather requirements and translate them into technical specifications
- Configure and customize Genesys Cloud features to meet specific business needs
- Conduct thorough testing and quality assurance of implemented solutions
- Provide technical support and troubleshooting for Genesys Cloudrelated issues
- Develop and maintain documentation for systems processes and configurations
- Stay uptodate with the latest Genesys Cloud features and industry best practices
- Participate in project planning and ensuring timely delivery of solutions
- Train and support endusers on new features and functionalities
Must have Skills:
- Bachelors degree in Computer Science Information Technology or a related field
- 510 years of experience as a Systems Analyst preferably with Genesys Cloud or similar contact center platforms
- Strong expertise in cloud computing technologies and systems analysis
- Proficiency in data analysis reporting and project management
- Excellent problemsolving and analytical skills
- Strong communication skills both written and verbal
- Experience in implementing and optimizing cloudbased systems
- Knowledge of contact center operations and customer experience technologies
- Familiarity with cloudbased systems architecture
- Genesys Cloud certifications is Required.
- Ability to work independently and as part of a team in a fastpaced environment.
Regards
Mohammed Ilyas
PHor Textor You can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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