Senior Business Analyst Customer Insights
Senior Business Analyst Customer Insights
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1 Vacancy
Job Description
We are looking for a smart driven individual to join our Business Operations team. The ideal candidate is a high potential individual who is ready to solve interesting and challenging problems such as optimizing customer interaction reporting and assessing if business actions resulted in changed customer behaviors through deep data analysis. Youll forge partnerships with executives and internal business partners to drive understanding and make recommendations. In this highvisibility role youll work on projects that directly impact the success of the business.
Responsibilities:
- Design and build crossfunctional dashboards to monitor key performance indicators for the business and facilitate decision making within Operations and key stakeholders
- Analyze consumer feedback along with operational datasets to understand trends in behavior in order to optimize across the following: excellent customer experience efficient operations and lower cost.
- Answer key questions by leveraging all data and tools available and developing an appropriate analytical approach diving into the data leveraging relationships and presenting findings and recommendations to executives and key stakeholders.
Qualifications :
- BA or BS required
- 3 years of work experience is preferred. Preferred backgrounds include top performing management consultants banking/PE analysts or data science / analytics in a leading tech company
- Advanced skills with Excel SQL and Tableau are required
- Strong analytical skills to drive factbased decision making
- A strong record of rolling up sleeves and tactical
- Python skills a plus as is an MS in Operations Engineering Business Economics Statistics Data Science Analytics or other advanced degree from a top school
Youre Our Ideal Candidate If You Enjoy:
- Focused on operations with an interest in analyzing data to optimize processes and identify opportunities for product / service improvement.
- Analytically minded: you can not only come up with an idea (the whats) but the whys hows and whens too along with the data to back it up!
- Detailoriented and able to juggle many tasks within a fastpaced extremely dynamic environment
- Selfstarter with a continuous improvement mindset
- Driven to make an impact on the business: youre spy and dont give up
- Great teamplayer and able to work well with people internally and externally to the organization
- Desire to take on new challenges and evolve quickly into a category owner role
Additional Information :
At SquareTrade youll have access to:
- Medical dental and vision coverage with network optionality to support our dispersed workforce
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy coaching sessions and digital resources
- $75 monthly allowance to support selfcare and wellbeing
- Up to 4 company match into 401(k)
- Supportive leave policies including paid parental grieving and loss and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.
Thank you for your interest in a career at SquareTrade. Throughout your job search please be mindful of recruitment fraud.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
