Help Desk Technician I - Houston Office
Help Desk Technician I - Houston Office
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Job Description
This Help Desk Technician will provide onsite support in our Houston TX office Monday Friday 9:00am 5:00pm. Additionally you provided remote support to our branches in North Carolina and New Jersey and other remote users.
Primary Job Duties:
- Provide support for all IT products and services which may include answering questions troubleshooting problems and instructing customers regarding software or hardware
- Answer IT tickets in a timely manner
- Prepare and ship applicable equipment to new hires
Qualifications :
Required Education and Experience:
- Recent college graduate with a degree in Computer Information Science or 12 years of experience in a Helpdesk Support position
- Excellent technical troubleshooting skills and nontechnical communication skills
- Local and remote enduser system troubleshooting
- Knowledge of Windows 10/11 Desktop/Workstation Operating Systems
- Office 365
- Exchange Online
- Office desktop application suite
- Outlook Word Excel etc.
- Some knowledge of installation configuration reimaging and support of computer systems hardware and software. Including peripheral devices and accessories
- Familiarity installing and troubleshooting multifunction printers
- Customer service oriented
- Good written oral and interpersonal communication skills.
- Good planning and organizing skills
- Ability to handle stress and deliver positive service
- Ability to learn and adapt quickly to new technologies
- Proactive thinker with attention to details
- Working outside normal business hours may occasionally be required
- Preferred Skills
- Knowledge of Microsoft Azure Entra ID Intune
- General knowledge of OneDrive / SharePoint Virus/Malware/Spyware diagnostic removal techniques
Additional Information :
- Full benefits
- 401(k) with company match
- Paid time off
- Working in a growing and dynamic industry
- LBF is an EEO/AA/Vet/Disabled Employe
- Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites set the estimated salary not Longbridge Financial.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
