Senior Application Support Analyst 298880

The position is primarily remote with the requirement to be in the Chester office one day each month for inperson collaboration and team engagement.

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across five continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

You will be joining an established team who provides 2nd and 3rd Level support for a number of critical applications in the Rail Industry which allow railway operational staff to monitor train performance rolling stock details and send messages that can be broadcast to passengers over the ontrain Public Address systems. Some of these applications are longestablished and some are more recent; therefore we support a diverse range of technologies hosted in both cloud and onpremise environments.

DaytoDay Responsibilities

• You will undertake customer support and incident diagnosis/resolution on a 24/7 oncall rota basis and ensure that SLA targets relating to services are met.
• You will investigate faults and queries deliver working bug fixes and also deliver enhancements to applications within agreed timescales.
• You provide Application Support technical expertise and professionally communicate progress to customers avoiding jargon and maintaining a professional tone when under pressure.
• You use your technical expertise and strong documentation skills to create impact assessments and estimates for new project work (e.g. new services extensions to existing services technology refreshes).
• You create Change Request documentation and use your expertise and communication skills to effectively represent them at both internal and external customer Change Approval Boards (CAB).
• You attend Problem Management and Post Implementation Review meetings when requested to do so by the Team Leader and take responsibility for ensuring that any actions that are assigned to you or the team are completed within the agreed timescales.

Who Are We Looking For

We look for big thinkerspeople who can drive positive change step up and show whats nextpeople with passion a cando attitude and a hunger to learn and grow. In practice this means:

You have extensive > 4 years) experience in a 3rd Level Application Technical Support role working with complex applications that are coded in:

• and (preferred) or C#
• This experience will include using these technologies with a range of databases (Oracle SQL Server or MySQL)
• Visual Basic 6
• You possess sophisticated knowledge of SQL TSQL and/or PL/SQL.
• You have extensive experience in producing application builds and deploying software into test and production environments.
• You are an excellent communicator in all written forms (e.g. emails internal technical documents and user documentation) and in conversation with customers colleagues and stakeholders.
• You have profound experience in writing specifications (technical and functional) and producing clear test documentation.
• You have a willingness to learn other programming languages and technologies in order to support a crosssection of the applications that the team provides to customers.
• You demonstrate solid knowledge of managing Incidents Problems and Changes in a service desk tool such as ServiceNOW.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also receive:

• A rewarding salary
• Private medical insurance
• An attractive pension scheme
• A flexible benefits scheme
• Flexible working arrangements

Shape The Evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journeypeople with passion a cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career wherever you decide to go.

Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at .

We are proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.