Product Manager 298971
Product Manager 298971
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Job Description
This opportunity is based in Seclin Lyon or Lille.
This is Worldline
Worldline helps businesses of all shapes and sizes accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry and many other sectors. Our technology fuels the growth of millions of businesses across 5 continents. Just as we assist our clients in speeding up their operations we are committed to helping our employees enhance their careers. Together we shape the evolution.
The Opportunity
Join a dynamic team within the Business & Product Strategy division of Omnichannel Interactions which comprises over 250 employees. We are looking for a motivated individual to join the Product Managers team and contribute to the international growth of Worldlines Contact offering.
Worldline Contact is a CCaaS (Contact Center as a Service) solution that enables businesses to manage and optimize their customer relationships across omnichannel voice chat email AI assistants callbots instant messaging WhatsApp and more. Your mission as a Product Manager will be to strengthen our solutions market position and actively participate in its strategic evolution.
DaytoDay Responsibilities
As a Product Manager you will be responsible for defining the product vision and strategy based on market analysis and customer needs. You will participate in coordinating technical design and business teams to continuously conceive develop and improve the product.
Defining Product Vision and Strategy
- Analyze the market competition and trends to identify opportunities in customer relationship management.
- Define a clear product vision aligned with the companys objectives.
- Develop a strategic roadmap in line with customer needs and business priorities.
Product Lifecycle Management
- Prioritize features based on their value for customers and the company with a strong focus on intelligent routing and AI automation.
- Liaise with Product Owners responsible for drafting User Stories.
- Collaborate with UX/UI designers to ensure optimal user experience.
- Work with Product Marketing and Sales teams to position and promote the product.
Analysis and Continuous Improvement
- Collect and analyze customer feedback to identify areas for improvement.
- Monitor key KPIs: satisfaction rates NPS resolution rates response times etc.
- Experiment with and optimize the product with our dedicated demonstration and innovation teams.
Who Are We Looking For
We are seeking a Product Manager passionate about customer relationship management who has solid experience in developing and managing technological products.
- You are customeroriented.
- You have significant experience in product management ideally in the CCaaS domain.
- You are passionate about new technologies and market trends (Cloud AI Bot etc..
- You have developed strong written and verbal communication skills.
- You are recognized for your rigor organization and sense of priorities.
- You are proactive and enjoy collaborating.
- Proficiency in French is (B2 or C1.
What We Offer
- The opportunity to work on innovative and international projects within a growing company in customer relationship management.
- A stimulating and collaborative work environment.
- Opportunities for career advancement.
Perks & Benefits
As a future Worldliner you will have the chance to be at the heart of a large international technology group.
In addition to this you will also:
- Be part of a company driven by a strong desire to do good and recognized as one of the top 1 of sustainable companies across all sectors worldwide.
- Work with inspiring colleagues and have the opportunity to learn grow and accelerate your career (access to an elearning training platform).
- Benefit from a wide range of advantages including:
- 32 days of paid vacation (Additional vacations by seniority)
- 50 reimbursement of public transport costs.
- An active works council (evenings trips cultural and leisure subsidies etc..
- Participation in sports events (Corporate Games races etc..
- Remote work agreement.
- Health insurance and additional coverage.
Shape the Evolution
We are moving toward new frontiers in technology and are looking for bold thinkers to join our journey. People with passion a positive attitude and a desire to learn and grow. Here you will work with ambitious colleagues from around the world tackle unique challenges together and have a real impact on society. With our supportive culture solid technology and numerous training opportunities we will help you accelerate your career wherever you decide to go. Join our global team of over 18000 innovators across more than 40 countries and shape a future that belongs to you.
Learn more about life at Worldline at .
We are proud to be an Equal Opportunity Employer. We do not discriminate based on religion skin color national origin gender (including pregnancy childbirth or medical conditions) sexual orientation gender identity gender expression age disability status or any other legally protected characteristic.
Required Experience:
IC
Employment Type
Full-Time
