drjobs Community Care Customer Service Representative Full Time

Community Care Customer Service Representative Full Time

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Great Falls, MT - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Benefis is one of Montanas largest and premier health systems and we are committed to providing excellent care for all healing body mind and spirit. At Benefis we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation stateoftheart facilities and multiple growth opportunities. The only thing missing is you!


Develop knowledge of a variety of durable medical equipment prosthetics orthotics and supplies (DMEPOS) product categories including but not limited to; continuous positive airway pressure (CPAP) devices and supplies wheelchairs walkers bathroom safety equipment urological and ostomy supplies oxygen braces compression and wound care supplies. Research patientspecific health insurance coverage criteria and communicate the coverage criteria to customers and referral sources with a focus on providing excellent customer service. Fill orders actively listen ask clarifying questions and propose appropriate solutions and recommend complimentary products to help patients remain in or return to their home safely. Will work towards competency in understanding various product lines and insurance requirements for those products. Upon completion of the provisional employment period of oneyear will have completed the required education and certification courses to promote into the Customer Service Representative II position.

Demonstrates the ability to deal with pressure to meet deadlines to be accurate and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people deal with stressful situations and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements regulations and procedures of any licensing board or agency. Must comply with all Benefis Health Systems organization policies and procedures.

Education/License/Experience Requirements:
  • Required to complete the education and certification courses to promote into the Customer Service Representative II position after one year
  • Successful completion of medical terminology courses/certification and Certified DME Specialist (CDME) certification are required within one year of hire
  • Medical terminology course or certification preferred
  • One year of related healthcare customer service call center or insurance experience preferred
  • Strong organization and communication skills required


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.