Associate - Business Operations
Associate - Business Operations
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a newage digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About Razorpay POS :
Razorpay POS Razorpays comprehensive suite of pointofsale led payment solutions enablesbusinesses to accept various modes of payment across all customer touchpoints. Be it across the counter on delivery or via kiosks and vending machines Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offerb consumers convenient payment options like EMI right on the POS device. Access to realtime transaction data and analytics via the merchant portal enables businesses to drive dataled decisions.With over 500000 user touchpoints across India & the UAE Razorpay POS is at the forefront of transforming payment experiences. Formerly known as Ezetap Razorpay POS emerged after Ezetaps acquisition by Razorpay in August 2022. As a fullstack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur Razorpay is dedicated to innovative payment and business banking solutions promising a transformative journey for businesses.
Role Overview:
Razorpay is seeking an experienced Associate Business Operations professional with a strong background in merchant onboarding within the fintech industry. The ideal candidate will have 3 to 5 years of relevant experience and possess excellent problemsolving critical thinking and analytical skills. Proficiency in Excel and effective communication skills are essential for this role.
Key Responsibilities:
- Oversee the endtoend merchant onboarding process ensuring a smooth and efficientexperience for all new merchants.
- Identify and resolve issues related to merchant onboarding employing strong problemsolving skills to address challenges quickly and effectively.
- Utilize critical thinking and analytical skills to evaluate and improve onboarding processes enhancing overall efficiency and effectiveness.
- Manage and analyze large data sets using Excel providing actionable insights and recommendations to improve business operations.
- Collaborate with internal teams including sales product and customer support to ensure a seamless onboarding experience for merchants.
- Communicate effectively with merchants and internal stakeholders providing clear and concise updates on onboarding status and any issues that arise.
- Monitor and report on key performance indicators (KPIs) related to merchant onboarding identifying trends and areas for improvement.
Experience and skills we are looking for:
- 3 Years 5 Years of work experience in Operations or Related roles.
- Strong command on MS Excel and powerpoint.
- Exposure to the financial industry is an added advantage.
- Good verbal & Written communication skills.
Qualities that will make you successful in this role:
- Good written and verbal communication skills.
- Team Player with a positive attitude and approach.
- Accountability and flexibility.
- Great attention to detail.
- Innovation and automation.
Required Experience:
IC
Employment Type
Full Time
