Contact Centre Executive

Location: Hybrid 1 day week in the Manchester office

Hybrid:Occasional days in the office but mostly working from home

Full Time: Monday to Friday / After training shifts between 7am7pm

Salary: 22432k per annum plus quarterly bonus

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires ultimately growing revenue and securing Back up Care.

Why Bright Horizons

Weve been voted Great Place to Work for the last 17 consecutive years as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10000 children across the UK. Through this support our nurseries can deliver excellence with 98 of our 300 portfolio being rated Good or Outstanding by Ofsted.

Were on a mission to change the future for children families and the people we work with and are committed to progressive working values like flexibility worklife balance and wellbeing.

What You Will Be Doing:

90 of role will be handling inbound calls by telephone providing information booking personal tours and taking reservations for our Back Up Care business.

Perform outgoing calls for our BackUp Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.

Educate customers on Bright Horizons BackUp Care policies and procedures and help them to understand any client specific processes documentation and timelines whilst assessing their care needs.

Maintain a highlevel of customer satisfaction.

What We Are Looking For:

Previous experience within customer services inbound contact centre

Available (after remote based training) to work the shift patterns between 7am7pm / 8 hour shift / Monday to Friday

Attend meetings and training in the central Manchester office

Quiet and distractionfree working space

Good internet connection

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion values and have most of the skills listed we encourage you to apply as you may be just what we are looking for! Please note due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law this will be highlighted as essential within the advert