Clinical Service Representative II - Program in Physical Therapy
Clinical Service Representative II - Program in Physical Therapy
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Job Description
Scheduled Hours
40Position Summary
This position functions to assist and support the Program in Physical Therapy practice clinicians and staff with patient flow and smooth running of a fastpaced office. Duties include greeting arriving verifying accuracy of information assisting with MyChart patient surveys prepping exam rooms and coordinating communications using EPIC InBaskets. Will coordinate scheduling followup appointments. Staff member will serve as liaison to consumers (staff patients healthcare professionals and general public) and advocate the patients needs.Job Description
Primary Duties & Responsibilities:
- Greet verify and update patient registration information and arriving patients in EPIC in a timely all patient arrival and check out processes including managing AfterVisitSummaries are finalized at the end of each patient copy and fax/mail monthly correspondence relating to patient visits.
- Collect copayments supply fees reconcile EPIC drawer balance and assist with entering clinic deposits.
- Review registration workqueues on a daily basis to ensure current workflow processes are supported.
- Assist with maintaining daily clinician appointment schedules and working the patient wait list ensuring all available slots for upcoming dates are full.
- Perform clinic closing procedures accurately to include: 1. Reserving rooms for next day and 2. Stocking cleaning and organizing supplies gym and waiting area.
- Prepare and respond to medical record requests using the EPIC ROI function.
- Offer assistance and back up support as needed to other clinical as back up for other staff during peak times vacations and illnesses.
- Attend Program meetings staff meetings clinical meetings and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.
Working Conditions:
Job Location/Working Conditions
- Normal office environment.
- Exposure to bloodborne pathogens.
- Requires protective devices.
- Patient care setting.
- Direct patient care setting.
Physical Effort
- Typically sitting at desk or table.
- Typically standing or walking.
- Typically bending crouching stooping.
- Occasional lifting 25 lbs or less).
Equipment
- Office equipment.
- Clinical/diagnostic equipment.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Drivers License:
More About This Job
- Basic Life Support certification (Online BLS certifications those without a skills assessment component are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
Work Experience:
Skills:
Confidentiality Critical Thinking CustomerOriented Customer Service Effective Written Communication Epic Applications ICD Coding Interpersonal Communication Managed Care Medical Terminology Medicare Plans Microsoft Office Multitasking Oral Communications Organizational Capability Patient Scheduling Software Prioritization Teamwork Time Management Working IndependentlyGrade
C06HSalary Range
$17.34 $25.40 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number atand leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.PreEmployment Screening
All external candidates receiving an offer for employment will be required to submit to preemployment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit UPass for eligible employees.
WashU provides eligible employees with a defined contribution 403(b) Retirement Savings Plan which combines employee contributions and university contributions starting at 7.
Wellness
Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduatelevel college tuition up to 100 at WashU and 40 elsewhere after seven years with us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
