Front Desk Agent
Front Desk Agent
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Job Description
Join Our Team at The Francis Boutique Hotel!
Are you an upbeat and friendly individual with a passion for hospitality The Francis is seeking flexible front desk staff to join our vibrant team filling an innkeeper role that embodies the spirit of our boutique hotel.
About the Role: As part of our front desk team youll be at the heart of our operationswelcoming guests managing reservations and ensuring their stay is nothing short of exceptional. Your daytoday responsibilities will include:
- Performing checkin and checkout tasks with a smile
- Managing online (third party) and phone reservations efficiently
- Responding to guest emails and texts effectively and attentively
- Problem solving through challenges and resolving issues to leave the guest wanting to come back
- Welcoming guests and assigning rooms while providing information about our amenities and services
- Collaborating with housekeeping to ensure all rooms are immaculate
- Responding to guest inquiries and complaints with professionalism
- Assisting with various hotel operations including light maintenance laundry dish washing common space cleaning and restocking supplies
What We Offer: At The Francis we believe in taking care of our team just as we take care of our guests. When you join us you can expect:
- Optin health and dental insurance
- Optin IRA for your future
- Competitive wages
- Paid time off after 120 days
- Discounts on food and beverages at partnering hotels
- Reduced rates for stays at Uncommon properties and SLH hotels
- Performancebased endofseason bonus
- A supportive work environment with a team that genuinely cares
- Training to become an Innkeeper with opportunities for advancement in hotel management
See our website to learn about our culture and values:
To thrive in this role we are looking for candidates who possess:- Prior experience in a hotel front desk receptionist or innkeeper role
- Familiarity with hotel reservation software (e.g. OnQ Opera StaynTouch Room Master)
- Proficiency in responding to emails and using Microsoft Word Excel and other online platforms
- Strong customer service skills and a positive attitude
- Excellent communication and organizational abilities
- A desire to grow and develop within the hospitality industry
If you are ready to step into a rewarding career in hospitality and be part of a team that values excellence we want to hear from you! Apply today and help us create unforgettable experiences for our guests at The Francis Boutique Hotel.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
