Supervisor - Interpreter Services
Supervisor - Interpreter Services
Posted on :
22-04-2025
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1 Vacancy
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Job Description
If youre ready to be part of our legacy of hope and innovation we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day 08 Hour (United States of America)This is a Stanford Health Care job.
A Brief Overview
Plans organizes directs and supervises a group of employees in a Guest Services department; participates in the development implementaion and evaluation of new and/or improvement patient experience medical interpretation/translation and other programs processes and Services the first of two levels of management in Guest Services is responsible for full supervisory duties for a team of six 6 or more Customer Navigators Interpreter/Translators or employees in other Guest Services roles in one or more locations including including establishing priorities and ensuring deadlines are met; planning assigning reviewing and evaluating work; resolving difficult problems; making effective recommendations for personnel actions; and hiring and training staff. The SupervisorGuest Services reports to and receives general supervision from a secondlevel Guest Services manager including (but not limited to) the ManagerCustomer Navigator or the MgrInterpreter Services. This class differs from the next higher level of Manager in that the latter is responsible for the overall administration coordination and daytoday operation of a major program or functional area within Guest Services including responsibility for managing employees directly and indirectly through one 1 or more Supervisors who direct the work of teams. Stanford Hospital Guest Services provides personal assistance support and resources for patients and guests. Complementing the Hospitals renowned medical care the focus is on our guests unique needs before during and after their visit. Guest Services provides a one call resource for patients and families.
Locations
Stanford Health Care
What you will do
- Supervision:
- Performs supervisory functions for the assigned program section or unit by interviewing and recommending the hiring of new staff members; providing or arranging for training for subordinates; planning and assigning work developing work procedures establishing work schedules monitoring work performed by subordinates while in progress and upon completion in order to meet established goals objectives and target dates evaluating subordinates performance; and recommending personnel actions such as promotions transfers or disciplinary action to ensure adequate and competent staffing.
- Management:
- Assists the Manager and Director by performing and/or leading assigned ongoing administrative responsibilities projects and initiatives to enhance the program/function (e.g. Customer Navigation or Interpreter/Translator services) and increase efficiency and effectiveness of service delivery methods and procedures.
- Staff Development:
- Audits staff performance and investigates complaints. Coaches staff and addresses performance issues as they arise. Delivers performance evaluations in collaboration with Navigation leadership as appropriate. Develops a training strategy that supports Guest Services Administrations goals. Reviews the strategy annually and revises as needed. Evaluates the effectiveness of the strategy and its related programs. Develops useful work improvement plans when appropriate.
- Program Development:
- Participates in the development and implementation of new programs operating protocols and/or communication initiatives related to patient navigation.
- Program Analysis:
- Assists in the implementation of changes based on data analysis related to productivity quality control and desired outcomes. Evaluates the effectiveness of changes based on data analysis and recommends actions. Manages information utilizing appropriate manual or electronic systems. Monitors the environment to discover changes that impact current and future training.
- Leadership:
- Participates in the development and implementation of performance improvement and patient experience initiatives as determined by leadership in Guest Services.
- Other:
- Performs related and incidental duties as needed or assigned.
Education Qualifications
- Bachelors degree from an accredited college or university with a major in management healthcare administration business administration hospitality services or a related field preferred
Experience Qualifications
- Three 3 years of progressively responsible and directlyrelated work experience
Required Knowledge Skills and Abilities
- Knowledge of principles practices standards and current trends in customer service
- Knowledge and thorough understanding of patient navigator or medical interpreter/translator principles practices and models/systems as well as roles and responsibilities of patient navigators or medical interpreter/translators depending on the area of assignment
- Knowledge of the principles and practices of supervision
- Knowledge of contact center workflows
- Knowledge of and proficiency in the use of the Microsoft Office Suite of applications as well as ability to quickly become proficient in using such software applications as EPIC CRM AVAYA CiCare and iGreenTree
- Ability to supervise motivate train coach mentor and objectively evaluate employees; resolve personnel and disciplinary problems
- Ability to resolve personnel and disciplinary problems
- Ability to demonstrate customer services and navigation skills in interactions with patients familes physicians nurses and other staff
- Ability to conduct a needs assessment and develop criteria and evaluate services for effectiveness and efficiency
- Ability to adjust communication to fit the needs and level of understanding of the receiver
- Ability to foster effective working relationships and build consensus with other departments and external vendors
- Ability to present to large audiences
Licenses and Certifications
- None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other. CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.
You will do this by executing against our three experience pillars from the patient and familys perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $44.60 $57.99 per hourThe salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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