YourLiebherrCareer Autonomy Technical Support Engineer 76968

• Provides remote and onsite engineering support services that delivers product reliability functionality and cost requirements including technical verification troubleshooting validation and commissioning of mechanical electrical and software systems
• Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with affiliates customers Engineering and suppliers
• Researches and analyses data such as Product Incident Reports (PIR) Product Assembly Reports (PAR) and incident tickets to identify and resolve problems
• Participates in Product Issue Resolution through data collecting and Root Cause Analysis exercises to resolve field failures
• Provides a communication link between the affiliates or customers and the Regional Customer Support Managers to help ensure that effective services are offered
• Provides assistance to Regional Customer Support Managers Engineering and other Liebherr departments to resolve product problems and expedite solutions
• Alerts the organization of potential or known problems that affect the quality of Liebherr products and services
• Recommends design modifications to hardware and functional changes to systems and subsystems to improve performance
• Participates in design reviews and provides input for the verification and validation plans of new or redesigned components
• Reviews and validates new components designs and corrective actions to improve truck performance and reliability
• Ensures relevant design related campaigns such as notifications modifications and upgrades are carried out by customers and affiliates and provides documentation to factory to substantiate this
• Provides technical advice in the development of service manuals Technical Instructions (TIs) and Service Information (SIs) Engineering Change Requests (ECRs) and training courses
• Effectively engages establishes and maintains strong relationships with internal and external stakeholders to manage and mitigate risks relevant to the trucks design functionality and customer relationships
• Oversees the assembly and commissioning of trucks ensuring that the assembly commissioning and operational testing conforms to factory specifications and customer requirements
• Signsoff and submits commissioning documents to LME Warranty administration prior to customer acceptance of machine(s)
• Uses computeraided design (CAD) software to perform specified engineering tasks

• Education and Experience: Bachelors degree (BSME BSEE BSCS Engineering) and 3 years of relevant experience in a mining or engineering environment. Practical experience with Autonomous Haulage Systems in surface mining is preferred.
• Proficient with Microsoft 365 applications such as Teams Outlook OneNote Excel PowerPoint etc.
• Carries out instructions delivered in written oral or diagram form; gets clarification; and responds well to questions
• Reads and interprets documents such as schematics part and assembly drawings technical procedures and manuals spec sheets operating and maintenance manuals and safety and governmental regulations
• Writes clearly and informatively both in technical and conceptual terms; and reports and presents numerical data effectively
• Describes technical requirements and issues; speaks clearly and persuasively in positive or negative situations; and demonstrates group presentation skills
• Identifies and resolves problems in a timely manner; skillfully gathers and analyzes information or data; establishes facts and draws conclusions; and develops alternative solutions
• Works with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry
• Knowledge of low voltage electrical system design and function and apply basic equations to circuit analysis
• Understands of the design principles of the electric drive and hydraulic systems used in mining equipment
• Knowledge of autonomous haulage systems used in surface mining
• Knowledge of communication protocols (CAN J1939 DDS etc. realtime embedded systems Robot Operating System (ROS) and wireless telemetry as applied in the surface mining environment
• Knowledge of the design specification and utilization of PLC control on mobile equipment
• Knowledge of Creo View CAD software
• Develops project plans; allocates resources and performs risk management; communicates changes and progress; and follows change management procedures
• Customer service skills including managing difficult customers
• Seeks selfdevelopment and provides relevant training to peers internal and external customers
• Ability to travel domestically and internationally up to 20 of the time
• Ability to obtain and maintain a valid driver license and passport
• Ability to maintain Mine Safety & Health Administration (MSHA) certification
• Ability to obtain and maintain electrical certification in high medium and low voltage
• This position is working from home eligible (locally)
• Serve on 24/7 rosters up to 12hour shifts one week on and one week off

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.

Referral Bonus: Tier III

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Melissa Silva.

LiebherrAmerica Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
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