Minimum Job Requirements
- American Heart Association BLS maintain active and in good standing throughout employment
- Must have at least one of the following:
- Proof of graduation from an accredited Medical Assistant program
- Medical Assistant Certification
- Licensed Practical Nurse (LPN)
- Nursing Degree (e.g. ASN or BSN)
- Candidates who do not possess one of the above requirements may still be considered if they have prior medical assistant experience in a physician practice and are able to produce at least one of the above requirements within 6 months of hire.
Knowledge Skills and Abilities
- High School education or equivalent preferred.
- Fluent in both English and Spanish highly preferred.
- Able to effectively communicate verbally and in writing.
- Basic computer and math skills.
- Excellent patient management customer service and interpersonal skills.
- 12 years of physician office experience preferred.
- 12 years of experience coordinating clinical care for patients preferred.
- Strong problem solving critical thinking and conflict resolution skills.
- Able to manage multiple priorities and strong time management skills.
- Able to float to various Primary Care Centers while maintaining the delivery of clinical excellence and highquality service.
- Able to work effectively in a collaborative environment.
Job Summary
Assists in examinations and treatment of patients care under the direction of the physician and/or clinician. Supports patient care management by performing various administrative functions.
Job Specific Duties
- Answers telephones routes calls takes and relays accurate phone messages.
- If applicable prepares and administers medications/immunizations to patients as directed by provider.
- Communicates all significant changes in patient conditions or behavior to clinicians and physicians.
- Ensures all medical record/patient charts contains necessary documentation for medical appointments. Completes charting collects and distributes medical record documents related to patient.
- Gathers data for general information special reports contacting other employees departments agencies and individuals for additional material. May prepare reports for provider approval.
- Maintains/prepares billing charge and reconciliation assist in completing claims forms and answers patient questions in reference to payment status.
- Runs reports for credit cards super bills and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits.
- Maintains a clean and orderly work area and patient rooms.
- Operates and maintains equipment in proper working condition/order. Ensures medical supplies and inventory are maintained.
- Performs and documents vital signs and measurements. Provides and documents patient and family education.
- Assists physician with simple procedures and patient transport. Collects specimens and distributes to laboratory for results.
- Prepares for patient visits by preparing /pulling charts printing super bills and informing physician and other clinical staff of changes in schedule.
- Schedules appointments diagnostic therapeutic verifies medical appointments obtains and/or verify authorizations.
- Processes medical documentation for office visit and followup with patient when required.
- Serves as receptionist conducts patient checkin registration collects fee for service/copayments and verifies referrals insurance data patients address & other pertinent information.
- Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests.
- Enters electronic order for lab xray and medication/prescriptions for provider review and approval in electronic medical record.
- Process refills as directed by provider and written protocols.