Senior Engineer Engineer - Customer Solution Modernization
Senior Engineer Engineer - Customer Solution Modernization
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Job Description
Did you know KONE moves over one billion people every day In 2019 we had annual net sales of EUR 10 billion. We employ over 60000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry it is our mission to improve the flow of urban life.
Job Title Senior Engineer / Engineer Customer Solution (Modernization)
A CSE Engineer Product provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into productspecific requirements.
He/she takes part in nonstandard solutions tendering with expertise on KONE products like escalators and autowalks machineroomless elevators high rises ReGenerate ReNova or thirdparty equipment. After taking an order he/she remains accountable for product engineering.
Are you the one
- Bachelors Degree in mechanical Electrical or Mechatronics.
- Sound experience in a relevant role in Elevator industry or same role in any engineering industry.
- Deep knowledge on escalators and autowalks machineroomless elevators high rises ReGenerate ReNova or thirdparty equipment
- Understanding of different building types and customer segments
- Excellent skills in understanding and translating customer needs (requirements) into the KONE product offering
- Understanding of new construction and building modernisation processes in the industry and at KONE
- Knowledge of KONE productrelated norms and standards
- Good knowledge of environmental and sustainability requirements and norms
- Good CAD and BIM skills
- Basic knowledge of competitors products
- VBspecific competencies: conducting site surveys modernisation/installation methods
- Good understanding of how a products total costing is built up
- Good understanding of local norms and regulations
- Understanding of KONE quality management
What will you be doing
Collaboration with Sales
- Responsible for finding the optimal KONE product to meet the customers needs for nonstandard and modernisation cases
- Selects the correct product platform on which to make the offer
Product planning Costing
- Involves Supply Line installation maintenance and project management to understand both the materials and the service cost of the product when needed
- Responsible for correct product costings in nonstandard cases both for corporate and local materials
Product planning Specs
- Accountable for detailed custom product plans for nonstandard cases (collaborates with the SL Engineering team when needed)
- Creates product specifications for corporate materials and local materials
- Performs initial and revised nonstandard energy calculations
- Performs simple traffic analyses
- When accountable for the overall engineering of the project:
- Accountable for technical site surveys
- Accountable for the technical content of the order between MS 0b and MS 2z
Product Planning Availability and lead times
- Coordinates product lead times from Supply Line and local sourcing
Product Planning Installability
- Ensures that the proposed product can be installed
- Ensures that the cost and work effort impact of installation is part of product plans especially in nonstandard installation situations
Product Planning Maintainability
- Ensures that the planned proposed product fulfils the customers product lifecycle needs
- Identifies possible deviations to standard maintenance methods and ensures that resolutions are found
Product Planning Compliance
- Ensures that the proposed product fulfils local codes regulations and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned product complies with KONEs Engineering Policy
Key tasks in the KONE Customer process
- Provides content for pretender and prebooking reviews (technical product costs lead times risks and verification of technical content in contracts)
- Executes activities for holistic product planning
Key tasks in the KONE Delivery process
- Accountable for creation of layouts
- Analyses change requirements and makes proposals on new product design
- Provides needed details to the CSE Specialist on ordering materials and completing the documentation process
- Provides productrelated information to the Project Manager Installation Supervisor and Maintenance Supervisor
CSE Product Engineers role in the KONE SEB process
- Shares knowledge with maintenance as needed
General responsibilities
- Participates in product and new service release informationsharing sessions
- Provides technical trainings to Sales Installation and Maintenance as per Front Line needs
- Offers input to the product offering management about customisation standardisation and interface requirements for the portfolio
- Contributes to the Customer Solutions Engineering virtual and local network
- Contributes and utilises the Customer Solutions Engineering case library
- Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs) full replacement (FBR) or existing building lifts (EBULI)
- Defines local technical content in sales configuration tools
- Is the primary front line technical contact person for Supply Line
- Responsible for solution engineering in nonstandard customer builds also in standard product cases for example transportation routes special shafts and building automation systems
Performance measures
- Customer satisfaction (sales transactional survey after orders are booked)
- Spec setter: Portion of KONE customer specs based on CRM data)
- Errorfree deliveries of deliveries without engineering issues based on select Quality Feedback Cause Codes
- P2midcalculation and P2P accuracy
- Full chain tender response time (FLSLKTI)
- Time from order booking to the customers approval of the final drawings
- Time from the customer approving the final drawings to the order (MS 2
- Milestone 2 completed on time (according to the plan)
- Reduction in the amount of quality feedback and CAT 2 feedback issues
What do we offer
- Career progression and opportunities within a global organization
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and openminded
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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