Team Manager - Clinic Operations 47291
Team Manager - Clinic Operations 47291
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Job Description
Location: 600 de Maisonneuve Boulevard West Montreal H3A 3J2
Status: Temporary fulltime 37.5 hours/week)
Schedule: Monday to Friday
Temporary position 13 months) Maternity leave replacement
Manage a highperformance team and lead it to new heights!
Join our team
The team manager will be responsible for managing and supervising all health care professionals. Because our primary objective is to deliver highquality service the successful candidate will have a significant impact on the teams ability to quickly react to variations in order to meet the departments performance objectives. A highly stable dedicated and specialized team awaits you. You will be responsible for managing and coaching the care team with a focus on continuous development process maximization and excellence of care.
The impact youll make and what well accomplish together
Direct a team that excels at customer service and clinical service delivery.
Our goal is to solidify our position as a leader in health care and to maintain our commitment to a patientcentred approach.
What youll do
- Responsible for direct management of health care professionals
- Point of contact for doctors
- Provide staff management (selection process training performance monitoring and performance reviews setting annual objectives and feedback)
- Plan schedules and manage replacements for staff vacations days off and sick leave
- Ensure that performance and quality objectives are met and comply with quality control standards
- Implement best management practices within the team
- Oversee the daily flow of service and operations
- Act as a point of contact agent of change and support for the work team
- Act as a communicator during process and technology deployments
- Implement processes to facilitate service delivery and increase its efficiency perform followup and ensure continuous improvement
- Establish and maintain excellent relationships with customers and ensure their satisfaction
- Work directly with internal terms to resolve incidents and provide support to our customers
- Participate in the companys growth and ensure good change management
- Responsible for deploying new products and services within the team
- Responsible for managing medical equipment
- Work closely with members of clinical services management teams from other clinics and provide them with necessary assistance when activities permit it
- Be the superuser for the electronic medical record (EMR) system
- As needed respond to and serve our customers to ensure optimal service delivery
- Member in good standing of the Ordre des infirmires et infirmiers du Qubec (OIIQ)
- 35 years of experience in managing operations and/or managing staff in a medical setting
- Bilingualism is essential (written and spoken)
- Good ability to work under pressure independence and resourcefulness ability to execute quickly
- Responsible and excellent planning abilities
- Ability to understand and analyze organizational performance reports
- Solutionoriented approach
- Positive attitude and a passion for health care
What are TELUS Health Care Centres
Ours is a national network of health care professionals dedicated to controlling health risks promoting healthier lifestyles and improving the wellbeing of patients. Our network of clinics is among the largest in the country.
We are committed to providing better health care resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of health care professionals in contact by streamlining processes and by giving patients in Canada the opportunity to take charge of their health.
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients suppliers candidates external partners etc.; interact in English with internal parties (colleagues internal partners stakeholders etc.; and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
Manager
Employment Type
Full-Time
