Job Description Summary

Become part of a winning team and help to deliver the Green Energy transition.

Networks and Communications Engineers in the Global Customer Support L3 team are Engineers specialised in grid automation and are fully engaged in the primary function of the Applications & Support team namely the Level 3 (L3 technical support to GA Sales / Business Development teams Product Management and Products R&D.

You are expected to demonstrate technical leadership teamwork capability and the ability to keep up with evolving technologies in the grid automation domain versatile in adapting new product platforms and mentor the junior members of the team and other colleagues.

In this role you will utilise your experience or expertise to solve problems develop and execute team and selfobjectives and possess the ability to effect shortterm and some longterm business goals. Customer interactions are integral to the role as a domain expert representing the Product Line.

Job Description

Responsibilities & Accountabilities

• Deliver Level 3 technical support (pre and postsales) for substation automation products.
• Troubleshoot critical comms issues serial Ethernet and IEC 61850 across platforms like P40 P40A UR 650 MM 8 series and legacy systems.
• Investigate and resolve customer complaints (ACT) produce 8D/technical reports.
• Train and support global customers regional teams and internal stakeholders.
• Lead or support technical events pilots and roadshows with customers.
• Collaborate with R&D and Product Line teams to influence product evolution.
• Participate in standards and industry committees to guide future technologies.

Qualifications & Experience

• Bachelors or Masters degree in Communications Network Engineering or a related field or equivalent experience.
• Indepth expertise in communication protocols like serial Ethernet and IEC 61850 along with substation automation systems.
• Proven experience working with communication protocols for numerical protection devices (e.g. MiCOM UR etc. your expertise will directly impact cuttingedge grid automation solutions.
• Cybersecurity knowledge relevant to substation automation systems and IEDs is highly valuable ensuring you stay ahead in a rapidly evolving field.
• Handson experience in the industrial communications space within the power systems domain or advanced degrees in lieu of years of experience.
• Fluency in English required with any additional languages considered a bonus.

Key Skills & Characteristics

• Strong communicator: You thrive in customerfacing roles and can easily translate complex technical information into clear actionable insights.
• Leadership experience: Whether its leading a small project team or mentoring others you take pride in guiding and supporting your colleagues to success.
• Collaboration: You enjoy working with crossfunctional teams across different locations and cultures sharing knowledge and learning from others.
• Multitasker: You excel at balancing several projects at once meeting deadlines and adapting to shifting priorities.
• Problem solver: Complex technical challenges dont faze you. Youre driven by finding innovative solutions and overcoming obstacles.
• Travel opportunities: Enjoy occasional global travel to work directly with customers.
• Highly adaptable: Youre comfortable working in a fastpaced environment where change is constant and youre always ready to pivot and tackle new challenges.

At GE Vernova Grid Automation you will have the opportunity to work on cuttingedge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued and your contributions will make a tangible impact. Join us and be part of a team that is driving innovation and excellence in control systems.

About GE Grid Solutions:

At GE Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector.

Why we come to work:

At GE Renewable Energy our engineers are always up for the challenge and were always driven to find the best solution. Our projects are unique and interesting and youll need to bring a solutionfocused positive approach to each one to do your best. Surrounded by committed loyal colleagues if you can dare to bring your ingenuity and desire to make an impact youll be exposed to gamechanging diverse projects that truly allow you to play your part in the energy transition.

What we offer:

A key role in a dynamic international working environment with a large degree of flexibility of work agreements

Competitive benefits and great development opportunities including private health insurance.

Additional Information