Technical Director of AI and ML
Technical Director of AI and ML
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
We are looking for a visionaryDirector (Intelligence) with extensive experience in leading AI/ML initiatives team leadership and endtoend product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions such as Agent Assist IVA Chatbots Conversational Intelligence and Data Visualization. You will work at the intersection of cuttingedge technology and business strategy managing highperforming teams to deliver scalable highvalue AI products.
Key Responsibilities:
Strategic Leadership
- Vision and Strategy: Partner with leadership to define AI product visions success metrics and strategic initiatives.
- Roadmap Development: Shape the medium and longterm AI product roadmap aligning technical capabilities with business objectives.
- Emerging Trends: Serve as a thought leader identifying and championing the adoption of emerging AI/ML trends and technologies.
AI Product & Technical Delivery
- AI/ML Model Development: Oversee the training finetuning and deployment of advanced AI models including NLP ASR TTS and generative AI systems.
- Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences.
- Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively.
- Scalability: Architect scalable AI systems with high availability low latency and adherence to SLAs.
Engineering Leadership
- Technical Guidance: Provide handson technical leadership diving into architecture code and design while managing the broader product delivery.
- Team Performance: Build and sustain an engineering rhythm that fosters high performance knowledge sharing and smooth .
- MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training deployment and performance monitoring.
Team Development and Culture
- Mentorship: Act as a coach and mentor to foster technical growth and career development for team members.
- Inclusive Culture: Build a fun inclusive and supportive work environment that aligns with company values and encourages collaboration.
- Exemplify Leadership Principles: Inspire the team by modeling resilience learning from failures and celebrating the success of others.
CrossFunctional Collaboration
- Partnerships: Collaborate with product management design and business stakeholders to ensure AI solutions meet market and regulatory requirements.
- Communication: Translate complex technical strategies into clear actionable insights for both technical and nontechnical stakeholders.
Required Qualifications:
- Education: Masters degree in Applied Mathematics Computer Science or a related field.
- Experience:
- 10 years in software engineering with expertise in AI/ML.
- Proven track record in leading teams to deliver AI products such as IVA chatbots or conversational intelligence.
- Handson experience with VoIP communications and realtime AIdriven solutions.
- Strong foundation in endtoend AI product development and regulatory compliance.
- Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases.
- Technical Skills:
- Deep knowledge of NLP machine learning and deep learning frameworks (e.g. TensorFlow PyTorch Hugging Face).
- Experience deploying AI systems at scale using Docker Kubernetes and cloud platforms (AWS GCP Azure).
- Expertise in optimization techniques like vLLM quantization and LoRA for highperformance inferencing.
- Proficiency in programming languages such as Python and experience building productiongrade pipelines.
Preferred Skills:
- MLOps Expertise: Advanced knowledge of CI/CD pipelines monitoring tools (MLflow Airflow) and distributed training frameworks.
- Scalable Training Infrastructure: Handson experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed.
- Generative AI Expertise: Experience designing RetrievalAugmented Generation (RAG) systems and finetuning large language models for domainspecific applications.
Leadership Attributes:
- Strong people management and mentoring skills with a proven ability to build highperforming teams.
- Ability to measure team impact set clear goals and drive collaboration across functions.
- Exceptional problemsolving and decisionmaking skills in ambiguous highimpact scenarios.
If youre passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies apply now to join our team!
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type Employee Only
- Sum Insured 3 times of annual CTC with minimum cap of INR
- Free Cover Limit 1.5 Crore
- WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security Provident Fund & Gratuity
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
#LISC1 #LIHybrid
Required Experience:
Director
Employment Type
Full Time
