Bilingual EnglishFrench Customer Care Representative PSA Work onsite in Jersey City
Bilingual EnglishFrench Customer Care Representative PSA Work onsite in Jersey City
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Job Description
Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status please contact our Talent Acquisition Team.
Collectors is the leading creator of innovative technology that provides valueadded services for collectors worldwide. We grade authenticate vault and sell millions of recordsetting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS WATA Card Ladder SGC and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1700 people across our headquarters in Santa Ana and offices in Jersey City Seattle Canada Hong Kong Paris Shanghai and Tokyo.
Were looking for a fluent bilingual speaking (English and French)Intermediate Customer Care Representativeto join our PSA Customer Care team to provide world class customer care to our customers around the world.
Professional Sports Authenticator (PSA) is the largest and most trusted thirdparty trading card authentication and grading company in the world. Since its inception in 1991 PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
Youll answer customer inquiries for Collectors supporting PSA. As a Customer Care Representative you will provide service information while resolving customer concerns over the phone through email on social media through Live Chat on Collectors message boards and in person when needed.
Youll report to the PSA Customer Care Manager and work fulltime onsite 5 days a week from our Jersey City NJ location.
What You Will Do:
- Provide timely responses to customer inquiries over the phone while meeting standard call center metrics
- Respond and resolve concerns received from customers via written correspondence email social media Live Chat and through Collectors message boards
- Inform prospective and existing customers of company services memberships procedures policies and promotions
- Sell and place orders for memberships and supplies
- Research and resolve complaints or issues according to company policies and procedures
- Make calls to follow up on questions complaints and issues
- Participate in outbound call campaigns to retain and engage customers
- Attend trade shows as company representative to assist in order processing with submissions
- Provide general office support
- Representatives will strive to earn praise from customers regarding the high quality care they provide via email written correspondence Live Chat and social media in particular.
Who You Are:
- 3 years of customer service experience preferably within a call center environment.
- Fluent in English and French required
- Proficient in English and French reading and writing required
- Conversant in English and French required
- Google Docs DialPad SalesForce Slack experience preferred
- Familiarity with standard concepts practices and procedures within our particular field
- Ability to understand and relay company policies and procedures
- Excellent oral communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
- Responds to customer letters emails social media posts Live Chat and message board posts in a professional clear manner
- Focuses on solving conflict not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
- Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyones efforts to succeed
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments earns praise from customers
- Identifies and resolves problems in a timely manner; works well in group problem solving situations
Physical Requirements:
- Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
- Hand Use: Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms signals and verbal instructions.
- Lifting and Carrying: Ability to lift carry and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently.
- Sitting or Standing: Ability to sit or stand for extended periods of time.
Hourly Rate:
The reasonable estimated hourly rate for this position is $22.50. Actual compensation varies based on a variety of nondiscriminatory factors including location job level prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All fulltime employees are eligible to enroll in Medical Dental and Vision
- Additional Benefits: Fulltime employees are eligible for fertility commuter and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All fulltime employees are eligible for paid vacation
- Holiday Pay: All regular fulltime employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake emails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of businessrelated equipment. If you suspect fraud please reach out to
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
Explore other available openings at
Required Experience:
Unclear Seniority
Employment Type
Full Time
